Tag: Europe

DuPont Safety Award for Deutsche Post World Net (Germany)

Posted by | Oct 10, 2008 | |

Deutsche Post World Net has been given the DuPont Safety Award 2008 in the Innovative Approach category.
The global leader in logistics received the award for its Group-wide traffic safety initiative Global Road Safety. This follows a similar award by DuPont to Deutsche Post in 2003 for an internal safety programme.
Every day, thousands of Deutsche Post employees are on the move on roads all around the world – in cars and lorries, on bicycles or on foot. Last year, in order to raise awareness of the varied challenges and the potential hazards associated with road traffic, the company launched its Global Road Safety initiative.
At the heart of this safety initiative is the Deutsche Post World Net Road Safety Code – a list of seven simple but effective rules of the road.
The Global Road Safety initiative is not intended to be a prescriptive list of dos and don’ts – instead it aims to persuade the employees, motivating them to behave more safely when they are on the roads.

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Royal Mail and Vialuna launch dialogue mail

Posted by | Oct 10, 2008 | |

Royal Mail, in partnership with dialog marketing company Vialuna, has launched Dialogue Mail, a customer relationship management solution combining traditional direct mail with digital media.

Royal Mail said that it now offers an integrated solution that will enable brands to have more in-depth and engaging conversations with prospects or existing customers. Dialogue Mail capitalizes on the power of direct mail to drive customers online.

Dialogue Mail is the latest concept in a series of direct mail solutions from Royal Mail designed to help businesses win customers, build loyalty and enhance their brand through the post. The CRM-focused proposition complements Personalized Integrated Media and Sensory Mail, both launched in 2007, to make direct communications more engaging.

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DHL Express and Trelleborg Sealing Solutions sign global distribution contract (Germany)

Posted by | Oct 9, 2008 | |

DHL Express and Trelleborg Sealing Solutions entered a 3-year multi-million EUR agreement. The contract is yet another extension of a successful partnership covering the last 6 years.
Trelleborg Sealing Solutions is a leading global supplier of precision seals for safety critical applications in the industrial, automotive and aerospace markets. The company offers a unique range of sealing products using proprietary materials, innovative manufacturing methods and patented products.
As a leading automotive supplier to tier-1 and tier-2 manufacturers their input begins in design, from the initial stages of vehicle development through to final build and aftermarket support.
DHL Express mainly serves Trelleborg Sealing Solutions with its Time Definite and EUROPLUS Day Definite road based products. Time Definite is a customized door-to-door export, import or domestic delivery of documents and parcels by 4 different precise time options on the next possible business day.

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62pct of Europeans will change provider if met with bad customer service

Posted by | Oct 9, 2008 | |

A study commissioned by DHL Express has revealed that the average European consumer spends more than two hours and 33 minutes per week dealing with customer services.
The independent online survey of 6,435 adults in France, Germany, Italy, Poland, Sweden and the United Kingdom, has revealed some consistent expectations amongst European respondents about customer service:
• Lengthy waiting times (86 pct) is cited as top frustration for Europeans dealing with customer service, yet 71 percent of Europeans had to wait up to a week for their problem to be resolved
• 62 percent said they would seek an alternative supplier of the product or service if they received bad customer service, and 66 per cent disliked automated answering services
• Interestingly, more European men say they prefer to deal with customer service operators face-to-face than women (34pct vs. 32 pct). When asked about their preferred method of communication, Britain and France are in agreement, opting to speak to a representative face-to-face (43pct), compared to the rest of Europe who prefer speaking to a representative on the telephone (40pct).
• When asked which industry provides the best customer service, opinions were mixed with banks, retail and hotels all ranking well, amongst others such as telecommunications, utility, restaurants, insurance, healthcare, express delivery and online industries. For instance, banks are rated as the best customer service provider, according to 22 percent of total respondents from Poland, France and Sweden, whereas the Italians and Germans consider retail companies to offer the best service (19pct). A quarter of Britons (24pct) have chosen the hotel industry, while 14 percent of respondents from France infer that hotels, restaurants, and banks provide equally good customer service.

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WH Smith to include DHL as well as Post Offices (UK)

Posted by | Oct 9, 2008 | |

WH Smith, which has already taken on the role of many Crown post offices across the UK is to expand the service with the inclusion of DHL postal points aimed primarily at Ebay users. The first postal point was introduced on Wednesday (8th September), allowing customers to purchase pre-packaged boxes.

According to the Press Association, WH Smith has seen a strong performance at its motorway, airport and station stores with a 15 pct hike in underlying full-year profits.

The group said it expected a “competitive Christmas trading season”, but hoped to buoy business with the roll-out of six more standalone book stores before the end of the year at airports, taking its total to 15.

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