Tag: IMRG

Refused orders: US Department of Commerce E-Retail

1 Ecommerce orders (Cybersource 06/2004) Among medium and large online merchants, 41% do not accept overseas orders, with the biggest obstacle being fear of fraud. Fraud rates on overseas orders are four times the level of North American orders. Cybersource 06/2004 (Include small traders and this rises VERY fast above 50%)

2 Logistics in place (Accenture 2005)
Only slightly more than half of companies have logistics partnerships in place that deliver a global footprint…

3 Revenue earnings (Center for Research on Information Technology and Organizations 2002) U.S. companies are not as global as the global sample of firms. For instance, global sample firms earn 12% of total sales from abroad, compared to 5% for U.S. firms,: In the same global survey (300 companies in US, 200 per other 9 countries surveyed) 9% of online US firms said international sales increased V 19% of the non US online companies.

Sorry it is late but you might pass it on to the people who argued with you as a follow up.

I would also have to say that in E-REVENUE terms the companies that do take orders online are big earners and represent a very big proportion of overall Ecommerce revenues. However international revenues remains small EXCEPT for highly export oriented or digital product suppliers.

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Parceline introduces delivery date choice by SMS

Delivery company Parceline has introduced an interactive SMS messaging service which offers home shopping customers a choice of delivery dates for their parcels.

Problems with home deliveries could become a thing of the past, says Parceline about its innovative solution which enables the company to arrange delivery direct with the receiver of the parcel.

When talking to delivery companies in the past about such solutions, I have been told that the technology is available but it’s down to the retailers to decide whether they want to offer it. This step by Parceline shows how delivery companies can increase efficiencies (by reducing failed deliveries) and still improve service for internet retailers.

Parceline says that what makes this solution really different is that the receiver can reply and choose delivery on a day more convenient for them. Parceline is the only carrier to offer this interactivity, and is obtaining a patent for this service.

The receiver will get a text from Parceline giving the date the parcel will be delivered. If this is not convenient for him, they can choose delivery from three alternative dates. This is all done by text, although there is an option to receive notification by email, if preferred.

Is this the solution that the retail industry has been calling out for? According to the IMRG, 12% of home deliveries fail at the first attempt.

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