Tag: IMRG

Online shopping complaints rise (UK)

Posted by | Dec 24, 2007 | |

Complaints about the late arrival of online deliveries have risen by a third in the run-up to Christmas, according to a government advice service.

Consumer Direct says it has received 3,000 complaints in six weeks.

Royal Mail says the “vast bulk” of Christmas post will arrive on time and online retailer Amazon says its delivery success rate is above 99 pct.

Meanwhile, retailers reported Saturday was their busiest day of the year with sales exceeding expectations for many.

The UK’s 27 million online shoppers are expected to have spent GBP 15bn online in the run-up to Christmas Day – up 60 pct on last year, according to Interactive Media and Retail Group (IMRG), the industry body for the electronic retail community.

Online retailers use a variety of courier companies to make deliveries to customers, as well as Royal Mail.

Amazon says it has been dispatching 750,000 parcels a day in the run-up to Christmas.

Royal Mail has predicted that it will deliver a record 120 million items ordered over the internet this festive season – double the number handled three years ago.

In total, it expects to deliver some two billion items of Christmas post.

Royal Mail’s workforce has been boosted by an extra 20,000 members of staff in the four week run-up to Christmas, with more than 2,000 staff taken off non-operational duties to help with deliveries.

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e-Delivery in the UK 2007 Snow Valley. L13974

Posted by | Sep 20, 2007 | |

e-Delivery in the UK 2007 Snow Valley

This report is based on research conducted across 98 UK online stores in July and August
2007. This has been compared with the findings of the same research done in July 2006 and 2005.

We originally looked at 100 websites when we started the report in 2005 and we have retained that same list to allow us to monitor trends closely. 2 of these websites were not transactional in 2007 and so we have reduced the list to 98 sites.

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IMRG launches go green, go online campaign

Posted by | Jul 27, 2007 | |

IMRG has launched a Go Green, Go Online campaign to raise awareness of the environmental advantage of shopping online. It has also awarded its first green awards – the OnLine Green Awards (OLGAs).

James Roper, CEO of IMRG says: “A growing body of research from around the world is proving that internet shopping can be green, and that its overall effect is green. The GO GREEN, GO ONLINE campaign aims to serve as a lightning-conductor for interest in this subject, to focus research, and raise awareness of the huge potential that the internet-enabled marketplace presents for further increasing efficiency and reducing waste.”

IMRG’s press release says: Shopping online can be very green by being efficient, easing congestion on the road network, and reducing emissions and fossil fuel consumption. Internet companies hold the secret to drastically reducing carbon footprints because they can monitor and measure everything they do and thus make real headway.

An important focus is the ‘Green Comparison’ of CO2 emissions between internet shopping and other retail distribution models: IMRG is a partner in the Government funded Green Logistics research consortium, whereby six leading universities will be conducting retail distribution research over the next four years.

The OLGAs were awarded as follows:

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