Tag: Isle of Man Post Office

Isle of Man Post Office provides improved parcel delivery service for customers with Skillweb solution

New mobile computing system provides track and trace parcel service

Isle of Man Post Office is the largest postal and courier service on the Isle of Man. It has selected a full track and trace managed service from Skillweb, a supplier of innovative mobile computing solutions for the logistics industry. The service enables the Post Office to capture customer signatures and delivery information in near real-time for deliveries throughout the Island. Using the new system has enabled the Post Office to offer an improved customer delivery service and more accurate data collection for third party business parcel carriers.

Isle of Man postal delivery workers have been equipped with mobile devices incorporating barcode scanners and a touch screen to capture customer signatures. The Post Office selected Skillweb’s 2020ePOD solution following a tender process, where it reviewed several other competitive products. Skillweb’s solution most closely matched the organisation’s needs and was also priced competitively.

The Customer Services Team has access to real-time delivery information and is quickly able to update customers exactly on the status of their delivery. Using just one system has also improved efficiencies, both in the time taken to input and process delivery information and for the production of invoices for large accounts.