Tag: Poczta Polska

Poczta Polska loses battle with competitors

According to a report by the Office of Electronic Communications (UKE), the national mail Poczta Polska cannot cope with increasing postal service demand.

One in three letters handled by Poczta Polska does not arrive on time. The regulator checked the quality of postal services twice. The first time in November and December 2006. Then the indicator of punctuality was 68.22 percent for priority mail and 60.37 for ordinary mail.

Then, however, Poczta Polska was troubled by a nationwide strike by postmen. This is why the UKE repeated the research in the first quarter of 2007.

The situation turned out to be as bad as before. Only 63.09 percent of priority mail arrived on time. The indicator for ordinary mail was 69.73 percent.

The UKE says that now it will monitor the performance of Poczta Polska regularly, although it does not have the right to fine the postal service.

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Polish Post to invest EUR 120m in new sorting centres

Poczta Polska, the Polish postal operator, is to build new sorting centres in four cities at a cost of PLN (Polish zlotych) 480 million (EUR 122.7 million), according to reports in the Polish media.

The centres, part of a programme to improve infrastructure and the quality of services, are to be constructed in Wroclaw, Katowice, Gdansk and Bydgoszcz, said the Polish News Bulletin. Each of them is to cost PLN 120 million (EUR 30.68 million), the newspaper says.

The post, which recently lost one of its biggest customers, TP (Polish Telecom), to emerging rival Krakow-based InPost and suffered a wave of industrial action, nevertheless recorded a profit of PLN 300 million (EUR 76.7 million) in 2006 on 7% year-on-year revenue growth.

It awarded over 100,000 postal workers pay rises worth a total PLN 60 million (EUR 15.34 million) to resolve a dispute that threatened to blow up into a full-out nationwide strike.

Polish Post’s director general, Zbigniew Niezgoda, is quoted as saying liberalisation of the below-50g, PLN 2.5 billion (EUR 638 million) mail market by 2009 – desired by the European Commission – “should not be a problem”.

Privatisation of Poczta Polska is not expected to take place before 2011, the newspaper reports.

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Couriers Slow Down E-Commerce

The boom in the e-commerce sector continues. Last year the market was worth ZL4.5-5 billion. Together with the increase in sales via the Internet, the number of packages to be sent is growing alongside competition between e-shops. The delivery of the purchased goods, its price, speed and quality, is becoming the most important element of the transaction. However, many e-shops’ owners believe that courier companies do not catch up with the development of the sector. “Our clients very often inform us about problems with the delivery, such as inconvenient hours or impolite couriers,” said Krzysztof Jerzyk from Merlin.pl. In the survey conducted by Sklepy24.pl in December 2006, the majority of 380 respondents said that both Poczta Polska and courier companies provide a low quality service. 62 percent of them complained about the high price of courier companies, which they believed to be second most important obstacle to the development of e-commerce. Some courier companies do not provide credit card terminals and are impunctual. 42 percent believed that real competition between courier companies would influence the growth of e-commerce in the future.

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Strike at Poczta Polska beneficial to competition

The strike organised by employees of Poczta Polska Polish mail was a gift from the heavens for rival companies, which are hiring new staff and opening new branches in order to make the best of the situation while it lasts. Rafal Brzoska, CEO of Poczta Polska rival InPost, admits that his firm is unable to cope with the immense demand. Over the last 10 days, the company has increased its workforce by 150 people and is planning to open four new outlets in the next two weeks. According to Brzoska, it still needs to hire from 350 to 850 new staff. As long as the strike continues, Poczta Polska will lose more and more customers to the competition. To make matters worse, some of them can be expected to claim compensation for incurred losses. Such a move is being considered by e-shop Stereo.pl, which had to switch to more costly courier mail services in order to deliver its goods to buyers.

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EU reforms pose challenge to Polish state monopolies

The European Commission (EC) is opening up the EU’s postal market to cross-border competition, and Poczta Polska must now whip itself into shape to compete with its European counterparts. And as the EU presses ahead with internal market reforms, many of Poland’s state monopolies could find themselves forced to compete with foreign companies on their own turf.

The EC has cracked open the postal market, which could be the first step in dismantling barriers to sectors traditionally controlled by state giants. Poczta Polska is in for a rough ride, as it will have to transform itself to cope with competition from foreign and domestic firms; and the Polish antitrust regulator is also taking a harder line in other sectors. “In preparing the proposal, we have put consumer and user needs first. With full market opening in 2009, we can look forward to more innovation, better services and improved efficiency,” said Internal Market and Services Commissioner Charlie McCreevy. “Without it, EU postal markets will be increasingly unable to meet the challenges of the ‘communications revolution.'” While this is unlikely to ruffle those outside the industry, it should be remembered that Poczta Polska is one of the biggest companies in the country. Company revenues last reached 6.5 billion zloty (EUR1.67 billion), with net profit at 101 million zloty. It currently employs nearly 100,000 people and has a vast network of 8,400 offices – some of which can be found even in the most remote parts of Poland.

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