Tag: Republic of Ireland

IPC UNEX results 2004

Posted by | Mar 4, 2005 | |

External Quality of Service Monitoring,Improving the Quality of International Mail.
Quality of service among Postal operators in Europe continued at a high level in 2004 in spite of restructuring and change management demands on postal operations preparing for postal liberalisation. Overall, IPC members delivered 93.7 per cent of first class international letters in Europe within three days of posting (J+3), and 98.4 per cent within five days (J+5). Average delivery time was just 2.2 days.
Quality of service performance was measured by IPC’s UNEX end-to-end monitoring
system. The results show that both speed (J+3) and reliability (J+5) were again far above the European Union’s (EU) performance objectives for delivery of 85 per cent of intra-EU mail within three days, and 97 per cent within five days.
P:LibraryPostalIPC 2004_UNEX_Results.pdf

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Irish two-tier postal service proposed

Posted by | Mar 3, 2005 | |

The postal regulator, ComReg, has floated the idea of An Post offering a two-tier system for the delivery of standard mail. In a document issued yesterday, the regulator said An Post’s current performance on next-day delivery remained below acceptable standards and it was time to consider what services the company should be offering. It pointed out that in half of all EU states, customers were able to choose between a priority service with a next-day delivery target and a slower, but cheaper, non-priority service. “Where customers have a choice and there is a notable differential in price, about 70 per cent of mail is posted at the cheaper/slower non-priority postage rates,” the regulator said. The comments are included in a document which looks at what services An Post should be offering as a universal service provider. ComReg has published the document as part of a major consultation process.

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Pro-Liberalisers urge more vigilance from national regulators

Posted by | Mar 2, 2005 | |

National regulators need to be more zealous in applying the 2002 postal services directive, the pro-liberalisation Free and Fair Post Initiative (FFPI) says. “The current situation is far from satisfactory in most member states” as anti-trust probes are “especially rare”, FFPI president Philippe Bodson said in a recent open letter to the European Commission. He wants regulators to pay more attention to price-fixing and cross-subsidisation, the practice where postal operators use profits made in the monopolised sector to fund parts of its business competing on the open market. Mr Bodson said the Commission’s “track record in this field is encouraging” and urged it to continue actively investigating anti-competitive behaviour.

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The Universal Postal Service – formulating a working definition

Posted by | Mar 2, 2005 | |

Contents
Foreword
2 Executive Summary
3 Introduction
4 What is ‘universal service’?
4.1.1 Theoretical basis
4.1.2 Practical meaning
4.2 EXISTING POSITION
4.2.1 Legal basis
4.2.2 An Post’s view of the universal service provision
4.2.3 ComReg’s view of the universal service provision
5 Developing a working definition of the universal service
5.1 CURRENT MARKET SITUATION
5.2 IMPORTANCE OF A WORKING DEFINITION OF THE UNIVERSAL SERVICE
5.2.1 Importance to customers
5.2.2 Regulatory importance
5.2.3 Why now?
5.2.4 Future evolution of the universal service
6 Services that could be regarded as part of the universal service
6.1 LETTER SERVICES
6.1.1 Current service standard
6.1.2 Is the current single tier service acceptable
6.1.3 Consultation issues
6.2 BULK MAIL SERVICES
6.2.1 Current service offering
6.2.2 Importance of bulk mail
6.2.3 The case for inclusion in the working definition of the universal service
6.2.4 Consultation issues
6.3 SEPARATE INSURED & REGISTERED MAIL SERVICES
6.3.1 Current service offering
6.3.2 Consultation issues
6.4 PARCEL SERVICES
6.4.1 Current service offering
6.4.2 Observations on An Post’s current service offering
6.4.3 Consultation issues
6.5 ANCILLARY SERVICES
6.6 OTHER SERVICES
7 Impact Assessment
8 Submitting Comments
Appendix A – Legislative basis
Appendix B – Consultation Questions
P:LibraryPostalComReg Universal Service consultation Mch05.pdf

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GLS charges sent packing;

Posted by | Feb 13, 2005 | |

For the last few years there has been a steady flow of complaints to public representatives, consumer groups, radio talk shows and newspaper editors about package deliveries from America to this country and many other European destinations handled by GLS, a Royal Mail subsidiary, operating out of a central depot in Germany.

This situation arose after An Post, and many other European state-run post offices, lost its handling contracts to GLS. Air mail packages from America to Ireland can now spend an inordinate amount of time sitting in a German sorting warehouse where every package is scrutinised to see if it was liable to a Vat or duty charge and only then dispatched to the recipient with a cash-on-delivery demand for the amount payable.

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