Tag: Republic of Ireland

New Marketing & Sales Director for DHL Express Ireland

Posted by | Jun 26, 2008 | |

DHL announced the senior appointment of Caroline Baldwin as the new Marketing and Sales Director of DHL Express (Ireland) Ltd.

Caroline will be responsible for all of the Marketing & Sales activities within DHL Express (Ireland) with particular focus on the strategic growth of the business together with DHL’s competitive placement in the marketplace.

Caroline holds a Masters Degree in Business Studies and a Bachelor of Arts in Applied Languages from the University of Ulster and University College Dublin (UCD) respectively and joins DHL Express from Ryanair where she worked for almost 10 years. Caroline held a variety of commercial roles within Ryanair most recently as Head of Sales and Marketing for UK, Ireland and Central & Eastern Europe.

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Europe-wide survey finds online shopping fails to deliver for customers

Posted by | Jun 17, 2008 | |

Online shopping may be a favourite for convenience and price but it still fails to deliver for a significant number of purchasers.

That’s the finding of a Europe-wide survey of consumer rights centres which shows that the number one problem shoppers have with online suppliers relates to delivery of goods.

Half of all 10,386 complaints about online purchases reported to the 27 branches of the European Consumer Centre (ECC) network last year were about delayed, missing or damaged deliveries, with traders tending to offload blame to postal and courier services.

A further 25% of the complaints related to the quality or suitability of the actual product or service, while 11% were about disputes over terms in the transaction contract.

Problems encountered by Irish customers included a customer who bought tickets for two Irish international rugby games from a Spanish trader but didn’t get the tickets in time for the matches and is still trying to get a refund, and a woman who ordered a camera from a French webtrader only to be informed the item was not in stock. She was moving house and could not wait several weeks for delivery and so cancelled the order but had to get ECC Ireland onto ECC France before she got her refund.

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An Post response to ComReg quality figures

Posted by | Jun 13, 2008 | |

An Post will be examining the detail of the results closely. Improving our next day delivery service remains our key focus and is at the very heart of An Post’s national quality improvement programme.
An intensive national change and modernisation programme centring on how mail is collected and organised for local delivery is being implemented by An Post staff across the country. New ways of working were still being bedded down in a number of the larger Dublin Postal Districts during the early part of this year, and impacted on next-day delivery performance in Dublin.
An Post continues to invest heavily in improving the quality and reliability of its collection services. All postboxes and other posting facilities now display better, easy-to-read information panels on which the latest time of posting is clearly visible. New electronic scanning equipment will be introduced shortly to verify collection times, and to assist in process planning by capturing data on the volume and type of mail being posted. This will enable An Post to drive quality improvement and next day delivery performance throughout its processing and delivery operations.

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ComReg reports on An Post quality of service performance between January and March 2008

Posted by | Jun 13, 2008 | |

The Commission for Communications Regulation (ComReg), the National
Regulatory Authority (NRA) for the postal industry in Ireland, today
published the results of its quarterly independent report on the Quality of
Service performance of An Post.

The report shows that:
• 78 pct of mail was delivered throughout the State within one working
day for the first quarter of 2008 against a target set by ComReg of
94 pct. This compares with a figure of 78 pct for the first and second
quarters of 2007 and 79 pct for the third quarter.
• 98 pct of mail was delivered within 3 working days against a target set
by ComReg of 99.5 pct. However, this figure drops to 97 pct for mail
delivered within Dublin County.
• 76 pct of mail posted in Dublin for nationwide delivery is reported as
delivered the next working day, while 80 pct of mail posted outside
Dublin for nationwide delivery is delivered within one working day of
posting.
• 83 pct of mail posted locally, outside of Dublin, for local delivery is
reported as delivered on the next working day. However only 75 pct of
mail posted in Dublin for local delivery was delivered the next working
day (Service performance in Dublin for Q1 2008 may have been slightly
impaired by the recent unofficial industrial action at 2 of An Post’s 28
Dublin Delivery Services Units).

ComReg is concerned with the lack of incremental improvement quarter on
quarter and with the corresponding quarter in 2007. Performance still
remains well short of the target of 94 pct.

The independent survey, conducted by TNS mrbi, is based on a nationally
representative sample of 7514 test mail items, posted and delivered
throughout the State to identify on time reliability of An Post’s domestic
single piece mail.

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