Tag: Retail Networks

Managed Closure of Post Office Branches – Learning from the UK Experience

Posted by | Mar 1, 2007 | |

Increasingly, postal networks worldwide have experienced closures or are facing uncertainties in the future of post office branches as they become less frequently used. In this Postal Technology International article, NERA Consultants Leela Barham and Simon Maunder and Director John Dodgson review UK experience of a managed closure and investment program to deliver a sustainable configuration of branches. The authors recommend that struggling postal networks use a model similar to the UK’s Urban Reinvention Programme (URP), which managed closures of urban post office branches in 2002-2005. The URP offered the opportunity to continue to meet accessibility requirements set out by the UK regulator; minimize the impact on customers by providing information about alternative branches; and invest in the remaining branches to maximize business opportunities.

Read More

Ghana Post to go high tech

Posted by | Jan 18, 2007 | |

The management of Ghana Post is to begin a counter computerization programme to make the company more competitive.

This is part of a programme by the management to reposition the company to respond to the demands for efficient postal services and to provide customers with what they want.

The plan was contained in a statement issued in Accra by the company to mark the Pan African Post Day which fell on January 18.

The Day was set aside by the Pan African Postal Union to create awareness in the minds of the public on the important role the Post plays in the development of countries.

This year’s theme was: “The Post at the heart of competition”.

The statement said when the counter computerization had been done; Ghana Post would integrate internet cafes into its core business nationwide.

The statement said in Africa and more especially Ghana, where liberalization had been total, public postal operations ought to show tenacity and initiative to be able to face the competitive environment to remain in business.

This meant that public postal operations had to adopt strategic re-orientation of activities for survival and prosperity for their companies.

The postal market in Ghana had seen a progressive competition and the statement acknowledged there was competition from all angles, the statement said.

Read More

WASEL postal service was initiated in Jeddah city

Posted by | Jan 1, 2007 | |

WASAL” postal service was initiated in Jeddah city, after completing the addressing operation and establish the service in several residential area as the campaign aims at establishing 600,000 thousand boxes. A comprehensive survey for all Jeddah city area is being done along with the preparation of the required infrastructure for activating the service.

Dr.Talal Abdulmalik Radin, the Director General of the project stated that the primary stages of the project had been completed along with the comprehensive survey of all part of Jeddah city, installation of WASAL mail boxes, making the final touches and arrangement to activate the WASAL service in some area during the forthcoming stages.

Rayyan Itanbathathah , Manager of subscription administration explained that the subscriber can receive his/her premium , registered mail and post parcels on his/her new box and he able to shift his correspondence from his old mail box to the new one and he can send his own correspondence via the incoming box existing next to the service box. The addressing & the establishment of the postal service project aims at installing more than 250,000 post boxes in Jeddah city since triggering the project. Subscription in the new post service “WASAL” in Jeddah city was made in the university Avenue center through subscription responsible and the key of the new box was delivered in the Headquarters of the Itihad Altakamal Company for the executing company of the addressing and establishing the postal service project.

It is worthy noting that the Saudi post has released the tracking services of the premium mail which shall be available for the customers of the Saudi Post , whether they are citizens or expatriates and they can track the course of their shipments via the corporation’ website on the internet or by utilizing the automated sound answer system . This service shall enable the customers identify place, time and date of procedures done to their shipments from the point of origin to the destination point. This service has been released as an implementation of the strategy of the Saudi post towards becoming a digital corporation.

Read More

Case study: Pension products in South Africa

Posted by | Jan 1, 2007 | |

Interview with Mrs. Totsie Memela Khambule, Managing Director of the South Africa Postbank.

Q: Could you describe the role of South Africa PostBank with regards to channelling domestic financial resources in your country?

A: The role of South Africa PostBank is to provide access to the underserved markets in our country, which are estimated to represent 13 million people. Our institution also inculcates a culture of savings to all South African communities. Moreover, the South Africa Postbank (SAPO) extends access to government departments by supporting government initiatives that provide financial services but do not have their own retail network to reach the communities. We are committed to becoming a provider of choice for government services. To contribute to the social and economic development of our economy is key for us.

Q: Why address pensioners in a relatively young country such as South Africa? Do you plan to extend the Pension FlexiCard project to other customer segments?

A: The South African government currently provides pensions and social grants to 11.4 million people for a total value of ZAR 4.6 billion per month (approx 0.6 billion USD). The majority of these beneficiaries are paid in cash. The government objective is to have within a number of five years 50% of the population banked.

We believe we have a platform and the facilities to serve this market. The other objective is to reduce the cost of banking for the beneficiaries by enabling them to access debit cards which can be used in retail points of sale. The Pension Flexi Card offered by Postbank, currently targeted to the pensioners market, can be extended to other social grant beneficiaries.

Q: What have been the considerations behind the implementation of biometric technology?

A: The main consideration leading to the development of SAPO’s Biometric Solution was to offer a competitive pension/social grant payment solution that was secure, affordable and supportive to the government’s objective of increasing access to finance for the unbanked. At the time, SAPO was losing pension customers to the competitors who already had biometric based payment solutions and the decision to invest was based on a strategic move to regain market share.

The initial project was concluded within 50 days and the cost to implement the system at 118 post office branches was ZAR 11,8 million (approx. 1.6 million USD). Apart from the technological challenges that had to be tackled (such as the use of satellite technology and the use of smart card encryption technology), the biometric solution also had to guarantee customer choice. This is why we opted for an open-system approach that allowed the beneficiary to choose how and when payments are made.

Contact: [email protected] or [email protected]

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

What's the future of the postal USO?

Thank you for voting
You have already voted on this poll!
Please select an option!



View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest