Tag: Royal Mail

Postal Benchmarking Club successfully launched at the UPU Strategy Conference in Dubai

Posted by | Nov 28, 2006 | |

Triangle was able to successfully launch its Postal Benchmarking Club during the recent UPU Strategy Conference in Dubai. The inaugural group of small and medium size Post Offices, ranging from Malta to South Africa, will meet for the first time in the New Year via telephone conferencing.

Triangle will be coordinating the Club and it is expected that in time the group will develop into various sub-divisions of interest. “Triangle is a long established research company based in the UK but operating worldwide, and is well placed to develop this much needed initiative for the mail and postal world”, said Paul Jackson, Chairman of Triangle. “We will be commissioning research where appropriate, and we are confident that this important new venture will attract a sizeable membership that will grow as the word spreads and more Post Offices become involved.”

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Pricing in proportion research

Posted by | Nov 28, 2006 | |

Postwatch today releases research on Pricing in Proportion (PiP), Royal Mail’s new pricing structure.

The key findings are:
• 84 per cent of those interviewed were aware of PiP,
• 87 per cent of vulnerable customers who noticed a difference in the amount they pay (the elderly, rural dwellers and those on low income) believe they are paying more for their post following PiP’s introduction.
• 12 per cent of over 1000 items posted were charged incorrect postage;

Commenting on the research, Millie Banerjee CBE, Chair of Postwatch, said:

“Our research shows that Royal Mail’s huge effort to raise awareness and understanding of PiP has been successful but is potentially being undermined by some post offices failing to advise and charge customers correctly.

“One in every eight customers being incorrectly charged is indefensible and unacceptable. Our results clearly show the need for Royal Mail’s ‘amnesty’ on surcharges to continue until both customers and staff have adapted to the new pricing system. Additional staff training should help address this problem. In the run-up to the busy Christmas period, this should be undertaken immediately.”

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UK post rules in chaos as cost of sending cards & parcels varies across country

Posted by | Nov 27, 2006 | |

With Christmas less than a month away, the postal service is in total chaos. A Sunday Mirror investigation has revealed that the Royal Mail’s new charging system is proving a disaster.

Just three months after its new pricing structure was introduced and in the run-up to its busiest time of the year, we visited post offices around the country with a selection of cards and parcels – and were given an astonishing range of prices for the same items. For one item we were quoted THREE different prices – GBP1.27, 44p and 32p.

Another item – an ordinary Christmas card – cost GBP1 to post in Swansea while in Birmingham it cost just 32p to send it the same distance.

And the difference in price for one package was a huge GBP2.15.

With an estimated 750 million cards and parcels expected to be sent this Christmas, the confusion is bound to fuel customer anger.

And it is not only customers who are confused – we discovered that many post office staff were equally bewildered by the new price scheme.

Our reporters went to six post offices in cities across the UK – London, Birmingham, Liverpool, Swansea and Edinburgh – with the same sized cards and packages to be sent first class to local addresses.

We were shocked at the inconsistency between post offices – and by the levels of confusion.

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Royal Mail predicts record breaking online Christmas

Posted by | Nov 23, 2006 | |

Royal Mail expects to deliver a record breaking 100 million items ordered online this Christmas – 30 million more than the same period last year.

The increase in deliveries reflects a predicted online shopping boom this festive season, with an average of GBP4 million being spent across the country every hour in the run up to Christmas. IMRG (Interactive Media in Retail Group) predicts GBP7 billion will be spent online in the ten weeks leading up to Christmas day.

Catherine Campbell, Head of Multi-channel Retail at Royal Mail, said: “Online retail continues to grow at a phenomenal rate and the predicted GBP7 billion spend represents a record 40 per cent increase on the GBP5 billion spent online in the same period in 2005.

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Royal Mail's PIP awareness campaign 'successful'

Posted by | Nov 22, 2006 | |

The GBP 10m ad campaign Royal Mail ran this summer to tell the public it was changing the way it charges for mail delivery has resulted in 84% awareness of the new pricing structure, according to research from Postwatch, the body representing postal customers.
Ad agency Abbott Mead Vickers BBDO and its sister below-the-line agency Proximity London created the campaign, which ran around Pricing in Proportion’s introduction on August 21.
Independent telephone research conducted on Postwatch’s behalf showed 84% of those interviewed were aware of PIP. Postwatch, which has not been afraid to criticise Royal Mail in the past, said this showed the campaign was “successful”.
However, the research also revealed discontent among vulnerable customers with the new prices with 87% of the elderly, rural dwellers and those on low income believing they are now paying more for their post.

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