Tag: Royal Mail

Double the Glory for Neopost as it claims two awards

Posted by | Nov 30, 2006 | |

Neopost is delighted to announce that it has been honoured with two major industry awards. The i-Weigh, its leading dynamic scale introduced in response to the introduction of Pricing in Proportion (PiP) which came into effect in August this year, was awarded Triangle’s UK Mail Technology Award.

Additionally, Neopost was announced as the Parcelforce Vendor of the Year 2006 by Royal Mail Group for its innovation, technology and in particular the development of Frankpay.

The Triangle’ UK Mail Awards, which acknowledges the domestic UK postal industry, awarded Neopost’s franking solution – the i-Weigh, its prestigious technology award at a ceremony held on Tuesday, 31 October. The i-Weigh has the ability to check the weight and size of mail, while in motion at speeds of up to 120 items per minute, and calculate the correct postal rate according to PiP pricing tariffs. “We are proud that the i-Weigh has been acknowledged for its innovative and PiP-friendly design. The technology category is intended to identify new and proven technology products or systems that have provided either cost savings or an improved service to the customer, and it is gratifying that the i-Weigh is recognised as the leading solution to achieve this in 2006,” stated David Glover, Neopost Managing Director.

Read More

Postcomm consults on Royal Mail's 'complicated' compensation schemes

Posted by | Nov 30, 2006 | |

Postcomm today launched a consultation on Royal Mail’s current compensation schemes for loss, damage and delay which many customers are finding difficult to understand and use.

Royal Mail’s currently has four compensation schemes for loss and damage. Postcomm is proposing that Royal Mail introduces a single loss and damage scheme governed by a clear and simple framework of principles.

The consultation also seeks views on whether, now competition has started to develop, it remains appropriate for Postcomm to require Royal Mail to pay compensation to bulk mail customers for delivery delays and, if so, what type of scheme should be required for these customers in the future.

Postcomm chairman Nigel Stapleton said:

“Royal Mail’s current compensation schemes for loss and damage have developed over many years and have become difficult for customers to understand. We think it important to cut through this complexity and make sure mail customers have access to a clear, fair and user-friendly compensation system.

Read More

Postal Benchmarking Club successfully launched at the UPU Strategy Conference in Dubai

Posted by | Nov 28, 2006 | |

Triangle was able to successfully launch its Postal Benchmarking Club during the recent UPU Strategy Conference in Dubai. The inaugural group of small and medium size Post Offices, ranging from Malta to South Africa, will meet for the first time in the New Year via telephone conferencing.

Triangle will be coordinating the Club and it is expected that in time the group will develop into various sub-divisions of interest. “Triangle is a long established research company based in the UK but operating worldwide, and is well placed to develop this much needed initiative for the mail and postal world”, said Paul Jackson, Chairman of Triangle. “We will be commissioning research where appropriate, and we are confident that this important new venture will attract a sizeable membership that will grow as the word spreads and more Post Offices become involved.”

Read More

Pricing in proportion research

Posted by | Nov 28, 2006 | |

Postwatch today releases research on Pricing in Proportion (PiP), Royal Mail’s new pricing structure.

The key findings are:
• 84 per cent of those interviewed were aware of PiP,
• 87 per cent of vulnerable customers who noticed a difference in the amount they pay (the elderly, rural dwellers and those on low income) believe they are paying more for their post following PiP’s introduction.
• 12 per cent of over 1000 items posted were charged incorrect postage;

Commenting on the research, Millie Banerjee CBE, Chair of Postwatch, said:

“Our research shows that Royal Mail’s huge effort to raise awareness and understanding of PiP has been successful but is potentially being undermined by some post offices failing to advise and charge customers correctly.

“One in every eight customers being incorrectly charged is indefensible and unacceptable. Our results clearly show the need for Royal Mail’s ‘amnesty’ on surcharges to continue until both customers and staff have adapted to the new pricing system. Additional staff training should help address this problem. In the run-up to the busy Christmas period, this should be undertaken immediately.”

Read More

UK post rules in chaos as cost of sending cards & parcels varies across country

Posted by | Nov 27, 2006 | |

With Christmas less than a month away, the postal service is in total chaos. A Sunday Mirror investigation has revealed that the Royal Mail’s new charging system is proving a disaster.

Just three months after its new pricing structure was introduced and in the run-up to its busiest time of the year, we visited post offices around the country with a selection of cards and parcels – and were given an astonishing range of prices for the same items. For one item we were quoted THREE different prices – GBP1.27, 44p and 32p.

Another item – an ordinary Christmas card – cost GBP1 to post in Swansea while in Birmingham it cost just 32p to send it the same distance.

And the difference in price for one package was a huge GBP2.15.

With an estimated 750 million cards and parcels expected to be sent this Christmas, the confusion is bound to fuel customer anger.

And it is not only customers who are confused – we discovered that many post office staff were equally bewildered by the new price scheme.

Our reporters went to six post offices in cities across the UK – London, Birmingham, Liverpool, Swansea and Edinburgh – with the same sized cards and packages to be sent first class to local addresses.

We were shocked at the inconsistency between post offices – and by the levels of confusion.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

Have you noticed a decrease of non-EU inbound parcel volumes since the implementation of the new €3 charge?

Thank you for voting
You have already voted on this poll!
Please select an option!


View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest