Tag: Royal Mail

Royal Mail predicts record breaking online Christmas

Posted by | Nov 23, 2006 | |

Royal Mail expects to deliver a record breaking 100 million items ordered online this Christmas – 30 million more than the same period last year.

The increase in deliveries reflects a predicted online shopping boom this festive season, with an average of GBP4 million being spent across the country every hour in the run up to Christmas. IMRG (Interactive Media in Retail Group) predicts GBP7 billion will be spent online in the ten weeks leading up to Christmas day.

Catherine Campbell, Head of Multi-channel Retail at Royal Mail, said: “Online retail continues to grow at a phenomenal rate and the predicted GBP7 billion spend represents a record 40 per cent increase on the GBP5 billion spent online in the same period in 2005.

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Royal Mail's PIP awareness campaign 'successful'

Posted by | Nov 22, 2006 | |

The GBP 10m ad campaign Royal Mail ran this summer to tell the public it was changing the way it charges for mail delivery has resulted in 84% awareness of the new pricing structure, according to research from Postwatch, the body representing postal customers.
Ad agency Abbott Mead Vickers BBDO and its sister below-the-line agency Proximity London created the campaign, which ran around Pricing in Proportion’s introduction on August 21.
Independent telephone research conducted on Postwatch’s behalf showed 84% of those interviewed were aware of PIP. Postwatch, which has not been afraid to criticise Royal Mail in the past, said this showed the campaign was “successful”.
However, the research also revealed discontent among vulnerable customers with the new prices with 87% of the elderly, rural dwellers and those on low income believing they are now paying more for their post.

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Pricing in proportion research

Posted by | Nov 21, 2006 | |

Postwatch, the watchdog for postal services, today releases research on Pricing in Proportion (PiP), Royal Mail’s new pricing structure.

The key findings are:

” 84 per cent of those interviewed were aware of PiP,

” 87 per cent of vulnerable customers (the elderly, rural dwellers and those on low income) believe they are paying more for their post following PiP’s introduction.

” 12 per cent of over 1000 items posted were charged incorrect postage;

Commenting on the research, Millie Banerjee CBE, Chair of Postwatch, said:

“Our research shows that Royal Mail’s huge effort to raise awareness and understanding of PiP has been successful but is potentially being undermined by some post offices failing to advise and charge customers correctly.

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Shoppers must help post offices to survive

Posted by | Nov 21, 2006 | |

Tony Blair once said about the Post Office “use it or lose it”, meaning that if people stopped going to post offices they would have to close. What does annoy me is the amount of people who go to a post office for their pension or benefits, then go to a supermarket to buy their goods, even though the post office sells the essentials.

Tony Blair got rid of the pension book and introduced Post Office Card Accounts, then said it was only until 2010. It must have cost millions setting it all up, just to throw it aside. He went on to say that after 2010 people must have their pensions and benefits put into their bank accounts. As 30 per cent of people do not have a bank account, and no way of owning one, how are they going to manage miles from a town?

So he must either keep the card account or allow a private firm to take it over.

I saw in the paper that he was doing his bit to help the environment by replacing his light bulbs with environmentally friendly ones and turning his heating down? Why was it on in August?

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Postcomm reviews Royal Mail request on notice period for changes to Sameday service

Posted by | Nov 21, 2006 | |

Postcomm is seeking views on Royal Mail’s application for an exemption from the notification requirements of its licence for changes to its Sameday service.

Condition 7 of its licence requires Royal Mail to notify Postcomm of any changes to existing prices and services three months before they are introduced and to publish information about such changes after this notification.

In October 2006, Royal Mail applied to Postcomm for an exemption from this requirement for changes to its Sameday service on the basis that this service operates in a competitive market.

It is important for Postcomm to get the views of other postal operators, postal users, Postwatch, trade associations and other interested parties operating in the postal service industry, and the regulator will carefully consider these views in making its decision on Royal Mail’s request.

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