Tag: Royal Mail

Royal Mail today published its full quality of service report for April to June, confirming that postmen and women delivered a record, target-beating First Class service to customers during the period. The early results for July show that further progress has been made with 93.8% of First Class letters arriving the day after posting. The performance last month compares with 93.5% during April to June – above the target level of 93.0% and the highest performance for First Class stamped and metered mail for any quarter on record.
Adam Crozier, Royal Mail’s Chief Executive, said: “These latest results underline Royal Mail’s focus on customers and our determination to improve quality of service even more. “We know we still have much to do but I am proud of the dedication of postmen and women as they continue to deliver improving quality of service to customers.”

Catalogue chiefs are warning the industry that it faces ‘Black Monday’ following Postcomm’s decision to allow Royal Mail to introduce pricing in proportion (PIP) in a year’s time. Mail order bosses plan to postpone their August 2006 campaigns until after the scheme’s inception in September, as PIP is expected to reduce costs by 60 per cent. But Nigel Swabey, chairman of mail order firm First Resources, claims Royal Mail will not be able to cope with the resulting deluge of deliveries. He is calling for Postcomm to allow the postal operator flexibility with catalogue deliveries, to prevent chaos.

The government’s intention to establish a single, comprehensive national address register, announced in May, has been shelved because the parties involved could not agree a way forward, undermining the country’s e-government strategy and raising a barrier to delivering efficient public and private sector services.