Tag: Royal Mail

Royal Mail joins prestigious list of sponsors for World Mail Awards

Posted by | Feb 4, 2004 | |

Royal Mail have taken up the opportunity to sponsor a prestigious World Mail Award supporting this year’s programme to recognize and celebrate best practice within the global mail industry. The Security Award, which Royal Mail are sponsoring, is a late addition to the 9 other criteria: e-Commerce; Innovation; Enterprise; Customer Service; Marketing; Technology; Industry Leadership; Quality and; Transformation. Applications for the awards are open for another three weeks and can be made via the Mail Awards website www.mailawards.com. The Awards will be presented at a black tie gala dinner on 25th May, on the eve of the World Mail & Express Conference and Exhibition in Berlin. Winners will receive worldwide acclaim through Triangle’s media channels and external advertising.

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Has the last post gone? Royal Mail won’t tell us!

Posted by | Feb 2, 2004 | |

Royal Mail is making changes to the collection plates on its 116,000 pillar post boxes across the UK. Individual collection times are no longer displayed – only the last collection time of the day is given. Collections will be made throughout the day according to how much mail is put in the box and when it needs emptying. We understand the rationale behind not making collections at set times throughout the day. Because of improved sorting technology, Royal Mail tells us that letters collected at the end of the day are just as likely to get to their destination the next day as letters collected earlier. However, Royal Mail has also stopped using the little metal tabs, which used to indicate the next collection time, thereby letting customers know whether a particular collection had been made.

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Redirections Project (Postwatch)

Posted by | Feb 1, 2004 | |

Executive Summary
INTRODUCTION
Background Objectives
Structure of report METHODOLOGY
FINDINGS Introduction
Awareness surveys: respondent profiles
Awareness of Redirections Service
Usage of Redirections Service
Cost of the Redirections Service
Satisfaction surveys: respondent profiles
Finding and applying for the Redirections Service
Satisfaction with Royal Mail’s promptness in setting up Redirections Service
Satisfaction that post had been successfully redirected to new address Satisfaction that post had been redirected for the correct length of time Satisfaction with amount of incorrect post received at new address
and renewal of Redirections Service
Value for money
Overall satisfaction with the Redirections Service
CONCLUSIONS
Awareness
Satisfaction
Appendix A: Questionnaires for Awareness Surveys
Appendix B: Questionnaires for Satisfaction Surveys
P:LibraryPostalPostwatch Redirection_report_feb_04.pdf

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Royal Mail’s perks face scrutiny

Posted by | Jan 13, 2004 | |

Royal Mail could lose a raft of valuable perks such as value added tax exemption, parking privileges for post vans and faster Customs clearance for overseas mail as a result of a review announced yesterday by the postal regulator.

Postcomm published a consultation document examining Royal Mail’s special privileges, asking whether they distorted the market or were needed to provide a universal postal service. The regulator cannot make any changes to Royal Mail’s rights itself, but said if change were needed it would “make recommendations to the appropriate government department or authority”. Postcomm has given interested parties until April 12 to respond.

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Postal market growing, with competition still to gain momentum says Postcomm

Posted by | Jan 12, 2004 | |

Postcomm today published its first review of the UK letters market. The postal market in the UK has consistently grown and lower real prices, increased competition and product choice will encourage it to continue to do so, although not necessarily in its current form. Demand for direct mail services has grown much faster than for other mail, reflecting increased use of the post for advertising and marketing. And outside the area licensed by Postcomm, the fully competitive courier and express delivery market has grown even faster than the traditional letters market, the report says. Since the introduction of limited competition in the licensed area, new operators have entered the market targeting niche services for business customers such as internal mail for financial services customers. So far this has made little impression on Royal Mail’s market share. Private operators accounted for only 0.27% of revenue in the licensed letter market in 2002/03.

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