Tag: Royal Mail

UK post workers call off Christmas strikes

Posted by | Dec 9, 2003 | |

The threat of a strike by postal workers in London in the run-up to Christmas ended today when union leaders gave an assurance that deliveries will not be disrupted. Postmen and women in the capital had warned of two 24-hour strikes later this month in a long running dispute over London Weighting allowances. But Dave Ward, deputy general secretary of the Communication Workers Union, said today he wanted to dispel any fears that postal workers would do anything to “ruin” Christmas.

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Royal Mail fails to deliver says watchdog

Posted by | Dec 8, 2003 | |

The Royal Mail was accused of failing to deliver yesterday after new figures revealed that millions of letters and other vital redirected post goes missing each year. It is estimated that 7.5 million letters which people pay to have redirected when they move house or business never get delivered. Which? magazine, published by the Consumers’ Association, discovered that 3% of the letters sent by 1.4 million people who pay to have post redirected never get to their destination.

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Changes to Selectapost and PO boxes from March 1 2004

Posted by | Dec 4, 2003 | |

Royal Mail is making changes to its Selectapost and PO boxes services from March 1 2004.

Selectapost
The new Selectapost product will offer:
• Sortation of up to 6,000 items a day for up to 25 selections
• Sortation of both standard sizes and larger letters.
• Packets sorted to a ‘residue’ category.

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Wildcat UK Royal Mail strikes 'undermined' postal targets

Posted by | Nov 28, 2003 | |

Progress in the reliability of letter deliveries has been “undermined” by last month’s unofficial strikes that led to a huge backlog of post, the Royal Mail said.

First-class letter reliability reached 92.7% in the three months to September, ahead of the 92.5% target and the best performance for 15 years.

But chief executive Adam Crozier warned that the wildcat strikes had put the year-end targets, taken next March, at risk.

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Postcomm asks Royal Mail to work with Postwatch to improve communications with Mailsort customers

Posted by | Nov 12, 2003 | |

Postcomm has asked Royal Mail to communicate more effectively with customers of its Mailsort business service and to work with Postwatch, the consumer body, to settle grievances. The recommendations follow an investigation by Postcomm after the Office of Fair Trading referred a super-complaint from Postwatch to it. Postwatch was concerned that Royal Mail may have been abusing its dominant position in the Mailsort market, significantly harming the interests of consumers. Postcomm gathered evidence to see whether or not there were sufficient grounds to investigate a potential licence breach. However, Postcomm’s investigation did not find sufficient evidence to give it reasonable grounds to suspect an infringement of Royal Mail’s licence or to warrant further investigation under the Competition Act 1998. But Postcomm did find that there was room for improvement in Royal Mail’s communications with its Mailsort customers and its handling of their complaints, and has recommended that Royal Mail work with Postwatch to improve this part of its operation.

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