Tag: SAPO

Post Office blacklisting confirmed

Posted by | Jun 23, 2008 | |

Internet retailer Amazon.com has confirmed that it will not use the South African Post Office for door-to-door deliveries, citing the need for the postal utility to improve its customer services.

In an interview via e-mail, Patty Smith, director of corporate communications for Amazon.com, diplomatically confirmed that a decision had been taken to change postal options, and this commenced on June 12.

Smith would not elaborate on why the SAPO’s customer services needed improving.

On Sunday, the Sunday Tribune made damning claims that the country’s postal service is the only one in Africa to have been blacklisted because of the large number of items that have gone missing, presumed stolen.

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South Africa: Home Affairs Steps Up Turn Around Strategy

Posted by | Dec 4, 2007 | |

All Department of Home Affairs offices now use track and trace equipment and 254 offices have received scanners and receipt slip printers to date as part of their Turn Around Strategy.

Addressing the Governance and Administration Cluster in Parliament Friday, the Minister of Public Service and Administration, Geraldine Fraser-Moleketi said 1 249 front line staff have been trained in customer service procedures and that further training will be provided to 427 additional staff in the frontline offices.

To enhance the effectiveness of the existing Client Service Centre, the Department of Home Affairs (DHA) will also implement a Contact Centre, which will deal with all enquiries and service delivery complaints. In terms of identity document distribution, the DHA has investigated various methods of postage namely, postage of application forms from front offices to head office, postage of enabling documents from the head office to front offices, and postage of uncollected enabling documents from front offices to serviceable postal addresses

The Department previously signed a service level agreement (SLA) with the South African Post Office (SAPO) for the distribution of uncollected enabling documents from front offices to serviceable addresses.

The SLA was to be revised during 2007 in order to include secure mail delivery options. This review process was however expanded to include all three dimensions of postage engaged by the Department. Direct postage of identity documents to postal addresses was however discontinued with effect from June 2007. As a result of these challenges, the Department has decided to appoint a single service provider to provide secure and fast postal services in order to improve turnaround times and ensure secure delivery of applications and enabling documents.

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New CEO for the South African Post Office

Posted by | Nov 29, 2007 | |

The embattled Post Office has finally appointed a new CEO. Bruce Whitfield talks to the lady in the hotseat.

Bruce Whitfield:
Well the Post Office has got a new chief executive. The woman who has occupied the position in an acting capacity since Ivy Matsepe-Casaburri sacked the last guy, he was Khutso Mampeule, who has taking over the position which had been occupied variously over the past 10 years by Mampeule, before him Maanda Manyatshe who had been accused of being crooked and before that a series of chairman had been in an acting CEO capacity. And we have been following the story quite closely ever since we were leaked a Deloitte governance report into the goings on at the Post Office, it made fascinating reading, it made fascinating listening, and Motshoanetsi Lefoka is the person who has taken over as chief executive at the South African Post Office and you are a braver person than I am Motshoanetsi.

Motshoanetsi Lefoka:
Good evening to you Bruce.

Bruce Whitfield:
So many of your predecessors have come and gone in recent years, you are probably the third chief executive at the Post Office in the last three years, a lot of people would say this is a poisoned chalice and you are taking on a very big job. What is your response to that?

Motshoanetsi Lefoka:
The job is quite a challenge and I believe the Post Office is an exciting organisation and I think the Post Office has proved itself despite the challenges that it has had in the past few years. But I also believe that some of the leadership that we have had have really put stability into the organisation and put the platform to work currently as the organisation we are experiencing. So it is quite an exciting time for the Post Office and an exciting time for me personally.

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