Tag: UK

UK Royal Mail accused of time 'fiddle'

A director of one of the UK’s largest mailing houses has accused Royal Mail of fiddling the times it receives mail for processing to make it appear to process mail more quickly. DPS direct mail technical director David Laybourne, who spends in the region of GBP15m a year with Royal Mail, says that, although mailing houses are contractually obliged to submit mail by 3pm every day, in practice Royal Mail has allowed customers to be as late as 6.30pm. “We do not understand why Royal Mail thinks it is acceptable to effectively lie about the day it receives mail. If we give it to Royal Mail at 3.30pm on May 14, it will now insist on amending a legal document to state that it actually received it on May 15. For some reason, a Royal Mail day now ends at 3pm.”

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Littlewoods gets in focus

Littlewoods is to transform its parcel delivery arm Business Express into an ‘independent, focussed business capable of sustained profitability and development.‘

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