Postcomm halts enforcement process on postcode performance after new information from UK Royal Mail
After receiving new information from Royal Mail, and details of a strengthened audit procedure, Postcomm has decided not to issue a Final Order in relation to Royal Mail’s quality of service within individual postcodes. Postcomm issued notice of its intent to make a Final Order on 7 February after figures provided by Royal Mail indicated that the company was not likely to achieve the targets which require all individual postcodes to deliver 90% of first class post next day in February/March 2003. New information provided by Royal Mail, and confirmed by Postwatch and its auditors, Deloitte and Touche, shows the Royal Mail’s service quality is significantly better than it originally reported.
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