David Burtenshaw, chief executive of Lynx Express until its acquisition by UPS in 2005, is planning a new career in business advisory. Burtenshaw has been assisting the integration of the two companies. He will continue to be available as a consultant to UPS on an ongoing basis.
Alan Cramley has retired from the pallet sector after stints with Pall-Ex and most recently Fortec Pallet, where he was business development director.
Read MoreExecutive summary
Part 1
Introduction
Royal Mail
The European Framework
The universal postal service in the Postal Services Act
Postcomm
Audit scope, Criteria and Methodology
Part 2
The current performance regime
The need for a performance regime
The design of the current performance regime
Shortcomings of the current performance regime
Additional measures of quality of service
Incentives on Royal Mail
Royal Mail’s performance
Part 3
The proposed performance regime
A more consumer focussed performance measurement system
Defining the universal postal service further
Greater clarity in implementation
The future of the proposed regime
Appendices
Audit criteria and methodology
Results of the National Audit Office survey of domestic users of postal services
Correlations
International benchmarking
Research examined during the audit
Timescale for 2006 Price Control
P:LibraryPostalNAO Re-opening the post Postcomm & QoS.pdf
The Royal Mail was over-burdened by parts of the regime regulating its services, according to an official report today. The National Audit Office (NAO) said there was scope to improve the way the regulations were implemented by Postcomm, which would reduce the burdens. These included cutting the length and detail of investigations into Royal Mail services, according to the report, Opening the Post. The study found that postal deliveries had been improving since regulation was introduced, although it singled out areas including North West London and South East London where target levels were not being achieved.
Sir John Bourn, head of the NAO, said: “The problem of regulating a monopoly such as Royal Mail is that it tends to involve advocacy, litigation and dispute.
“That is why competition is in the long run a less costly and burdensome way of protecting consumers. This report encourages Postcomm to minimise the costs and maximise the benefits in the short term while withdrawing from detailed regulation in the medium term.”
Meeting customer needs in a dynamic market place
P:LibraryIEA European Postal Services Mch06Carl-Gerold_Mende_Royal Mail.pdf
TPG Post Company Profile
P:LibraryIEA European Postal Services Mch06Kees_Boef_TPG Post.pdf
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