UK Royal Mail’s GBP80m bill for poor service
Royal Mail’s bill for failing to provide adequate levels of service to business and retail customers last year will be up to GBP80m, the postal regulator will shortly announce.
Postcomm, the postal services commission, could also impose further penalties in the form of fines for what are understood to be escalating levels of failure by the state-owned postal services company in 2003-04. Last year, Royal Mail was fined GBP7.5m for failing to meet service targets, but it has now brought in a system of compensating business and retail customers.
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