Inside the growth plan of delivery startup Passel

Inside the growth plan of delivery startup Passel

Marshall Hughes, co-founder and CEO of delivery start-up Passel, joins me. We cover:

  • The technology and reasoning behind Passel

  • Accessing excess capacity compared to professional or “gig economy” couriers

  • What cocooning is and what it means for a startup – and how it’s different to pivoting

  • E-commerce returns and exchanges

  • The experience for passers (Passel’s delivery people) and why it’s important – and how it differs from the gig economy delivery experience

  • Passel’s partnership with Swinburne University about smart cities

  • Demand for same-day and next-day delivery

    • Which sectors?

    • What kind of customers?

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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