Croatian Post CEO Ivan Čulo
To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. We get a bit carried away, covering:
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How long a parcel should be held at a parcel locker
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Refilling parcel lockers multiple times per day
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How to encourage customers to collect parcels faster
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Linking event management systems to customer rewards
I’m pleased to welcome back Ivan Čulo, CEO of Hrvatska pošta (Croatian Post) to talk about the new logistics centre and more:
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The scale of the new logistics centre
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Functions of the logistics centre – last mile and hub-and-spoke network
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Consolidating locations and freeing up cash for reinvestment
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The sale of Croatian Post’s pay-tv channel
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Growth in e-commerce parcel volumes and the need for capacity
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Productivity and competition in parcel delivery
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Speed and quality of delivery
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More customer-focused delivery services
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Cross-border parcels – including issues with small inbound cross-border parcels and VAT thresholds
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com
