Croatian Post CEO Ivan Čulo

Croatian Post CEO Ivan Čulo

To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. We get a bit carried away, covering:

  • How long a parcel should be held at a parcel locker

  • Refilling parcel lockers multiple times per day

  • How to encourage customers to collect parcels faster

  • Linking event management systems to customer rewards

I’m pleased to welcome back Ivan Čulo, CEO of Hrvatska pošta (Croatian Post) to talk about the new logistics centre and more:

  • The scale of the new logistics centre

  • Functions of the logistics centre – last mile and hub-and-spoke network

  • Consolidating locations and freeing up cash for reinvestment

  • The sale of Croatian Post’s pay-tv channel

  • Growth in e-commerce parcel volumes and the need for capacity

  • Productivity and competition in parcel delivery

  • Speed and quality of delivery

  • More customer-focused delivery services

  • Cross-border parcels – including issues with small inbound cross-border parcels and VAT thresholds

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com

Follow the Postal Hub on Twitter and LinkedIn.

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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