CTT Portugal Post: taking our customer experience to the next level

Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Modern Sales & Engagement, Modern Research and Modern Care for the following use cases:

• Improve Digital Customer Service: Sprinklr’s AI capabilities will help CTT route emails and calls to efficient modern channels and serve customers faster on the channel they prefer.
• Enable Consistent and Efficient Communication: With social engagement, listening, and customer care on one Sprinklr platform, CTT can communicate more efficiently with a complete customer view.
• Increase Employee Productivity: CTT’s digital, customer service, HR, and sales teams can collaborate on one Sprinklr platform – enabling teams to share insights and increase productivity.

“Our company has been continuously innovating over 500 years,” said Nuno Matos, Head of Digital, Transformation and Innovation at CTT Portugal Post. “From supporting our clients’ day-to-day needs and requests via modern channels to improving digital and mobile experiences, Sprinklr will help us take our customer experience to the next level. We’re excited to partner with Sprinklr to put digital experiences, collaboration, and advanced AI and at the center of our growth strategy.”

“With the pandemic accelerating the shift to digital services and impacting the delivery of mail – CTT is reimagining all of its operations,” said Luca Lazzaron, Chief Revenue Officer, Sprinklr. “Sprinklr is excited to help CTT thrive in our new normal. Now, customer-facing teams across the company can collaborate on one platform with built-in automation and AI to efficiently deliver the best experiences.”