US Postal Service does it again in overnight First-Class mail delivery

The U.S. Postal Service’s high level of
service performance remains constant through another measurement period. Its
on-time overnight delivery of First-Class Mail earned a 95 percent performance
score as measured independently by IBM Consulting Services and announced today
during the agency’s Board of Governors meeting in Washington, D.C.
This accomplishment marks the 11th consecutive measurement period in which
the organization has scored 95 percent or better for on-time overnight
delivery of First-Class Mail.
This fourth quarter measurement for fiscal year 2005 also cites two-day
service performance at 91 percent and three-day, which is carried by air and
can be subject to delays, at 90 percent once again, up from 83 percent in the
second quarter.
This report provides an independent assessment of the time it takes First-
Class Mail, once it’s deposited into collection boxes, to be delivered to
homes, businesses and Post Office boxes nationwide.
Five of the USPS’ geographic service territories reached 97 percent on-
time overnight scores during this reporting period. They are Spokane (eastern
Washington State and Idaho); Central Plains (Nebraska, southwest Iowa and most
of Kansas); Albany (northern, eastern, central portions of New York State);
Richmond, VA; and Baltimore, MD.
During the same period, customer satisfaction was also measured. At 94
percent, this score is up from 93 percent last quarter. This achievement marks
the sixteenth continuous quarter the Postal Service has earned a 93 percent or
better customer satisfaction measurement score.
In addition, eight Postal Service territories achieved customer
satisfaction scores of 97 percent. They are Dakotas (North and South Dakota
and northeast Minnesota); Massachusetts (most portions of the State of
Massachusetts); Western New York (western portion of New York State, including
Buffalo and Rochester); Albany (northern, eastern, central portions of New
York State); New Hampshire/ Vermont (all of each state); Pittsburgh, PA;
Appalachian (Kentucky and West Virginia); and Hawkeye (Missouri, Iowa and
portions of Kansas).
Also, Chairman Miller noted the board had received from the Postal Rate
Commission its recommendation on the escrow rate case that is intended to
cover the 5.4 percent, $3.1 billion escrow obligation contained in Public Law
108-18. He said the Governors will vote on that recommendation on Monday,
November 7, 2005.
In other business, the Board of Governors announced rate changes for
Micronesia and the Marshall Islands, and that international rates will
increase 5.9 percent. Also, announced was that the HSBC North America Holdings
Inc. National Service Agreement is effective today.
— Hurricane-affected ZIP Codes 700, 701 and 395 were not tested in the
later portion of this measurement period. —