Gopuff: we are deeply committed to the delivery partner experience
Gopuff – a United States based consumer goods and food delivery company – is making a number of investments to help address some of the most common feedback delivery partners say they face as independent workers.
Last year, U.S. delivery partners delivering on the app earned more than $220 million including tips. Delivery partners frequently tell us that they want a fast, easier automated system to help track what they’re earning on the app. Gopuff is excited to launch this updated payment tool that will help ensure payments are more efficient and has the capabilities for delivery partners to get paid up to 1 day earlier (depending on their financial institution).
Gopuff has begun testing Stripe with delivery partners in select markets and will be rolling it out to all delivery partners by the end of spring. With Stripe, Gopuff will introduce instant pay later this year so partners have the option to get paid instantly, instead of weekly.
Discounts Designed with Delivery Partners in Mind
With this feedback, Gopuff partnered with several companies to offer delivery partners discounts on fuel, grocery, insurance, and vehicle maintenance, as well as access to tax services and mileage tracking tools. Over the next several weeks, U.S. delivery partners will be able to sign up for the following perks:
- Cash back on gas, groceries, and at restaurants: With the GetUpside app, delivery partners can earn cash back at more than 45,000 businesses. In addition, Gopuff delivery partners will receive at least 35¢ per gallon cash back on their next 2 fill-ups and a 10% cash back bonus on their next 2 restaurant or grocery transactions. To learn more, click here.
- Vehicle maintenance discounts: Gopuff has partnered with Openbay to offer Gopuff delivery partners free, exclusive access to Openbay+, a great way to get upfront pricing and book automotive service near you. Delivery partners receive up to 25% off retail auto service prices with Openbay’s nationwide network of high-quality automotive service professionals—including major, national brands like AAMCO, Goodyear, Grease Monkey, Meineke, Pep Boys, and Tuffy.
- Tax services: Gopuff is partnering with Block Advisors, part of H&R Block® to offer delivery partners up to $35 credit towards services to file taxes with certified tax professionals or 20% off tools for self-filing.
- Mileage tracking & tax deductions: Gopuff has partnered with Stride to provide delivery partners access to Stride’s expense & mileage tracking app to help them discover & track tax deductions, estimate tax withholdings, and find ways that could lower their tax bill and keep more of their earnings. Moreover, when delivery partners sign up for a Stride account, they can access 50% off on their TurboTax self-employed federal filing. To learn more, click here.
Investing in Delivery Partner Support Channels
Gopuff is constantly working to enhance our delivery partner support channels and strive to bring a best-in-class customer experience as part of that effort. Over the last several months Gopuff has more than quadrupled the size of our support teams to help provide a quick response to questions and issues for partners.
Gopuff is also investing in a new in-app chat feature and live phone support so delivery partners will be able to ask for support-related questions and get responses in real-time when they need it. Gopuff will be rolling out these enhancements this year.
