UK Royal Mail performance best on record
Royal Mail’s service quality last year was the best on record, and was ahead of its targets for the vast majority of the mail, according to preliminary figures published today. 94.1% of First Class letters were delivered the working day after posting, compared to a target for the service of 93%. 98.8% of Second Class letters arrived within three days, compared to a target of 98.5%.
Chief Executive Adam Crozier said, “These are fantastic results – they are the best ever, they are ahead of targets, and they show a sustained period of record performance stretching back to the summer of 2004. These levels of performance show that Royal Mail is determined to compete for business by offering customers the very best service at a value for money price. Rivals will find our standards difficult to match. Royal Mail’s postmen and women have done a first class job.”
All but three of Royal Mail’s thirteen targeted products beat their targets – meaning that only 2% of the 81 million items posted every day in the UK failed to meet the required service standard. Twelve out of thirteen products are achieving their best ever performance.
As well as being ahead of almost all targets, these results show the most consistent ever performance across the UK, with only two of the 121 postcode areas failing targets,and then only by a small margin.
Mr Crozier said, “There will be no let up. We have continued to improve our performance in every single target area. We are closer to delivering a truly consistent performance. We know that our customers will expect even more in the future – we’re determined to meet that challenge.”
UK’s Royal Mail says service quality last year ‘best on record’
AFX UK Focus 05-15-2006
LONDON (AFX) – State-owned British postal group Royal Mail said its service quality last year was the best on record and was ahead of its targets, according to preliminary figures published Monday.
Royal Mail said it delivered 94.1 pct of first class letters the working day after posting, compared to a target of 93 pct.
It said 98.8 pct of second class letters arrived within three days, compared to a target of 98.5 pct.
