DHL to expand IT workforce in Malaysia

DHL IT Services Centre Cyberjaya (ITSC Cyberjaya), one of the four global data centres serving DHL’s worldwide network, expects to double its workforce between the next 18 and 24 months. According to the managing director of DHL IT services Stephen McGuckin, the move is in line with its expansion plans in Malaysia. The centre currently employs 600 knowledge workers, including more than 500 Malaysians. The company is planning to hire more knowledge workers from various fields, including project managers, analysts, designers and helpdesk. In addition, the company plans to employ people to run its computer operations and provide helpdesk services. “We do not just want to develop knowledge workers who are multi-skilled and multi-functional,” he said. McGuckin was speaking after the launching of West Wing, a new facility located in Cyberjaya last week.

The facility, which is also part of ITSC Cyberjaya, represents a key part of the global IT infrastructure that drives DHL’s global express and logistics business. The investment for the West Wing costs RM50 million and took more than 18 months to build. “The new West Wing doubles our capacity from 100,000 to 200,000 square feet, bringing our total investment in Cyberjaya over the last nine years to more than RM1.5 billion. The additional space provides much needed room for growth and supports our plan to double the current workforce of 600,” he said. McGuckin said ITSC Cyberjaya is one of four global data centres that make up DHL’s IT Services group with responsibility for the design, development, implementation and the service delivery management of DHL’s IT solutions. The other centres are located in the US, Czech Republic and Germany. “These data centres were set up to provide support for the business via 24×7 global IT operations. By aligning the organisation globally we have also improved interoperability and reduced the complexity of the network,” he said. ITSC Cyberjaya’s current facility also includes the Network Operations Centre, which provides 24-hour monitoring of all nodes in the network to ensure availability of telecoms services interconnecting more than 200 countries worldwide.