NetDespatch: Nationwide Express Parcels boosts its online bookings with NetDespatch
Nationwide Express Parcels (NEP) has successfully moved the majority of its customers online following the introduction of NetDespatch Velocity, the web-based booking and tracking service for express transport companies. The Glossop-based logistics company and founder member of APC Overnight now receives over 50% of its orders via the web, with a service that both eliminates paperwork for its customers and also improves operations at the depot.
NEP has made NetDespatch the standard means of communication for its customers because it provides a quicker and easier method of booking and automates label printing. With 170 online customers now on-line, the web service has also driven an improvement in delivery performance as the delivery address details are entered using the sophisticated Post Office Address File (PAF) look-up or their own address book for frequently used addresses.
“We now offer NetDespatch as the preferred method of booking and most new customers are very happy using the online service. It not only eliminates writing out consignment notes and manifests at their end, but saves us having to key in manifests at the busiest time of the day. And of course since the customer enters delivery details themselves, the chances of error are greatly reduced” says Mike Hazlewood, Sales and Logistics Director of NEP.
NEP specialise in logistics services and nationwide express deliveries, handling anything up to 120 pallets and 2500 parcel consignments a day. One of the biggest inputters to APC’s overnight parcel and pallet services, NEP also provides warehouse facilities, sameday and international courier services.
“NetDespatch adds real professionalism to our APC services and by eliminating all that data entry we have freed up two people to focus on other work. The service not only eliminates paperwork but also significantly reduces telephone calls. All the information needed on the status of a delivery is available on-line at the press of a button and we estimate that it cuts out about six phone calls for each delivery” says Mike Hazelwood.
“There are other advantages as well, advanced integration tools that allow automatic interface with well known sales order processing and ecommerce software, automatic e-mails that inform customers that a parcel is on its way, and individual proof of delivery (POD) email confirmations if required. NetDespatch therefore benefits everyone; the shipper, their customers, and the delivery network”, sums up Mike Hazlewood.
