Postcomm agrees Royal Mail's new retail compensation arrangements (UK)
Postcomm has agreed Royal Mail’s proposed changes to its retail compensation arrangements for lost, damaged and delayed mail.
The key changes, which come into effect from 1 August 2008, are:
1). For items posted with Royal Mail which have no intrinsic value (for example a 1st or 2nd class letter), or where a claimant cannot provide proof of posting, there will be compensation for loss, damage and delay of a minimum of six 1st class stamps (currently worth GBP 2.16).
2). For items that have an intrinsic value, with proof of posting with Royal Mail and proof of value (such as an invoice or receipt) customers will be entitled to a postage refund plus – compensation for actual loss up to the value of the item, or 100 1st class stamps (currently GBP 36), whichever is the lowest; compensation for delayed retail mail will become payable one day earlier than at present – three working days after the due delivery date instead of four.
3). GBP 5 and GBP 10 payments for delay and substantial delay will be discontinued, except for Special Delivery Next Day (not posted on account).
4). Redirected retail mail will now be eligible for compensation for delay; and users of the Articles for the Blind service will now be able to claim compensation for loss, damage and delay.
The new compensation arrangements simplify and align the processes for making a claim, the evidence required to support a claim, and the compensation payments themselves.
Royal Mail estimates that the new arrangements will result in a slight overall increase in the total compensation payable under the retail scheme.
Postcomm has agreed Royal Mail’s proposed changes to its retail compensation arrangements for lost, damaged and delayed mail.
The key changes, which come into effect from 1 August 2008, are:
– For items posted with Royal Mail which have no intrinsic value (for example a 1st or 2nd class letter), or where a claimant cannot provide proof of posting, there will be compensation for loss, damage and delay of a minimum of six 1st class stamps (currently worth GBP 2.16);
– For items that have an intrinsic value, with proof of posting with Royal Mail and proof of value (such as an invoice or receipt) customers will be entitled to a postage refund plus – compensation for actual loss up to the value of the item, or 100 1st class stamps (currently GBP 36), whichever is the lowest; compensation for delayed retail mail will become payable one day earlier than at present – three working days after the due delivery date instead of four;
– GBP 5 and GBP 10 payments for delay and substantial delay will be discontinued, except for Special Delivery Next Day (not posted on account);
– Redirected retail mail will now be eligible for compensation for delay; and users of the Articles for the Blind service will now be able to claim compensation for loss, damage and delay.
The new compensation arrangements simplify and align the processes for making a claim, the evidence required to support a claim, and the compensation payments themselves.
Royal Mail estimates that the new arrangements will result in a slight overall increase in the total compensation payable under the retail scheme.
