World's smallest post office goes online

THE world’s smallest post office, run from a Highland broom cupboard, has
been equipped with the latest computer technology.

Dores post office, near Inverness, has had touch-screen computer equipment
installed which will help maintain existing services.

The post office will also now have the potential to generate new business,
such as offering Government information and additional banking services.

Because Dores post office is run from a 4ft by 7ft broom cupboard, the new
computer, called Horizon, was customised into a lap-top from its normal
size.

Lily Donald, who runs the post office from her home, has embraced the new
technology with open arms.

She said: “It’s good the Post Office is showing its commitment to smaller
branches by introducing the new technology. It makes a real difference
to the running of things because I can’t now make a mistake. Things are a
lot easier on balancing day, and it’s a real space saver because, before,
there were a lot of books to refer to, and I only have a small space.”

Mrs Donald added: “We have been given thorough training and there is a
helpline should anything go wrong.”

The changes at Dores are part of a £1billion development to upgrade
branches throughout the country.

Kenny Lamont, Post Office Retail Network manager, said the Post Office was
committed to maintaining its network of branches which still play a vital
role in day-to-day life throughout the country.

He added: “We are working hard to expand the range of things you can do at
your local post office branch, even in the most isolated areas, and
Horizon will help us do that.

Mr Lamont also stressed the importance for communities to use their local
post offices, which now offer more than 170 services, such as bill payment,
banking, and benefit collection facilities.

Comment ­ Page 17

P&J, 23rd March 2001