Customer Care: TNT Express Services

Improving customer service – by asking customers what they didnt like and taking steps to tackle those concerns – has paid off for TNT. Ensuring all customers were highly satisfied with their service would ensure better retention, and so the company also produced radical, new customer care initiatives. An extremely well presented exmaple of a long term commitment to customer care, the moves were rewarded by genuine testimonials and business growth, said judges.

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METTLER TOLEDO

METTLER TOLEDO is a globally recognized leader in precision instruments and services for a variety of industries, including the post and parcel sector. With a rich history dating back to 1945, the company has built a strong reputation for innovation, reliability, and exceptional customer service. […]

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The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

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