Hermes launches PIN system for deliveries

Hermes has launched a PIN-protected proof of delivery system in the UK. The password-based POD service is aimed at reducing the risk of fraud, as well as adding peace of mind to consumers with high value purchases.

The secure four-digit PIN will be generated by the retailer and communicated to the consumer. The encrypted data will then be sent to Hermes’ mobile communications system and onto 7,500 couriers via handheld terminals, so the recipient can securely validate the delivery.

There will be three levels of signature service available that are suitable for home delivery solutions requiring a 100% signed for service.

In addition to the PIN option, retailers will also be able to select a household only and household or neighbour service, ensuring that all parcels obtain a signature on delivery.

Jon Tobbell, commercial director of Hermes in the UK (pictured) said: “Around 70% of our deliveries already obtain a signature on delivery with the remainder left in an appropriate safe place. However, there is some demand for a 100% signed for solution, so this latest enhancement to our service will provide the necessary levels of security based on precise customer requirements.”

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