ByBox installs parcel terminals in “high profile” shopping centres

The company has partnered with shopping mall operator Capital Shopping Centres to install its parcel locker terminals at eight sites over the next few months.

The first location, at The Potteries in Stoke-on-Trent in Staffordshire, opened last month.

Seven other locations will follow including the Lakeside centre in Thurrock, Essex, the Metrocentre in Gateshead, at Braehead in Renfrewshire, The Glades in the London Borough of Bromley, at Eldon Square in Newcastle and at The Harlequin in Watford.

The new locations will mean consumers can have their parcels or online purchases delivered to a terminal to be collected when they do their shopping.

Trevor Pereira, the Capital Shopping Centres¬†commercial director, said the move was part of his company’s effort to make shoppers’ lives easier.

“By adopting ideas where digital retailing and traditional bricks and mortar retailing complement each other, we are ensuring that our shoppers have the best of both worlds,” he said.


Coventry-based ByBox has been operating since the year 2000, starting out developing a national network of drop-off locations for business-to-business items and spare parts, before branching out into the retail sector in 2010.

The company employs 320 people and has a turnover of about GBP 51m.

ByBox says it now has 400 locker terminal locations in the UK, with sites at retail parks, supermarkets, shopping centres, petrol stations, railway stations and self-storage sites.

Stuart Miller, the chief executive and co-founder of the company said getting the new installations into the Capital Shopping Centres sites was a “turning point” for his company, because the “high profile” shopping malls would allow the firm to really get in front of the consumer.

“We recognise that each and every one of our customers wants to collect their parcels with minimal impact on their life,” he said. “By having such a high profile presence enables us to further enhance our service offering which we believe is already at the forefront of modern-day deliveries.”

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

1 Comment

  1. George Kearse

    And about time it is too. Perhaps they’ll also offer this last mile service offering to delivery companies as well — DHL, Fedex, UPS to name three. A nice earner if you ask me!

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