USPS set to expand use of lobby assistants and self-service kiosks
USPS is expanding its use of “lobby assistants” at select Post Offices to help customers take advantage of new self-service opportunities and to help improve the customer experience.
The expanded role for lobby assistants coincides with the deployment of a new generation of Self-Service Kiosks . In November, USPS will begin equipping each of 15 Post Offices with two new kiosks.
Customers in Washington, DC, New York City, Chicago, Los Angeles and Miami will be the first to use the new kiosks, which feature a brighter and larger touch screen. There’s also a scanner for pricing greeting cards and ReadyPost products, along with a scale.
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