American Airlines Cargo releases enhanced air waybill tracking on website
American Airlines Cargo has introduced new redesigned tracking functionalities on its website which the company says will improve shipment visibility for all customers from booking to delivery. The enhanced features include:
- Live “at-a-glance” status updates via colour-coded progress bars
- Detailed flight, AWB and Customs information
- Simple access and navigation to shipping history
- Added sorting and viewing capabilities for logged-in users.
Logged-in users can also sort their shipments by origin and destination, which gives them the ability to simplify and consolidate the information displayed on their screens.
“We gathered feedback from our customers on the tracking process and used that valuable information to make needed changes—overall it’s just a simpler and more user-friendly experience,” said Eric Mathieu, Cargo’s director of Customer Experience. “Our customers wanted better organization, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use. Now, our website contains all of these enhanced functionalities and more.”
American said that that it also plans to continue the global implementation of electronic AWBs and invest in new technology and warehouse equipment, warehouse facility upgrades, as well as adding more ExpediteTC and perishable coolers at major Cargo destinations worldwide.