Whistl recommendation score

Whistl has reported that it ended 2016 with its highest customer recommendation scores and, despite a 21.5% increase in volume on Christmas Eve, it continued to achieve a 98.6% handover quality to Royal Mail for final mile delivery. Whistl achieved its highest customer recommendation score in its annual industry customer survey.  The survey, which measures Net Promoter Score (NPS) amongst other performance indicators, has been running for 7 years. Whistl achieved a score of 34 for the overall company. According to Whistl, similar B2B companies typically score between 20 and 25 in the commodity space and 30 or more in B2B service industries is “seen as excellent”.

NPS measures the likelihood of a client to recommend a supplier’s services.