Maplins expands iForce partnership to include returns processing

Consumer technology specialist Maplin has expanded its existing partnership with iForce by adding the iForce Revive service proposition to its national multi-channel fulfilment solution. The combined operation is operated from the Maplin national distribution centre in Wath-Upon-Dearne, South Yorkshire.

The iForce Revive proposition will provide Maplin with a software controlled inspection and processing capability to handle over 600,000 items returned from their stores or from online customers, as well as any products that have been recalled.

According to iForce: “The objective of the Revive proposition is to ensure that the margin erosion associated with returns is minimised. At the heart of the Revive proposition is the ReSCu software which will direct the processes required through the inspection of each returned item, determining whether it can be put back onto full price sale, whether refurbishment action needs to be taken to allow full price sale, or whether the item should be disposed of.”

The returns model will work alongside iForce’s fulfilment and warehouse management solution already embedded within Maplin’s national distribution centre.

Brian Gaunt, CEO of iForce, said: “Maplin is a fantastic brand and we are extremely pleased to expand our current partnership by adding our proven returns proposition to our existing fulfilment operation. Across our portfolio of clients, we process in excess of £200 million of returned stock every year, consistently returning £15 of value to our retail customers for every £1 they spend on our processing costs. We expect our Revive solution, which is underpinned by our unique software, to deliver a similar value for Maplin.”