Swiss Post looking to build on 2IPD ranking
Swiss Post has announced that it is looking to “constantly expand its range of services” to maintain its top spot on the Universal Postal Union’s (UPU) Integrated Index for Postal Development (2IPD). The 21PD study compared 170 postal organizations’ performance in 2016 using four criteria: reliability, relevance, reach and resilience.
The top 3 performers in 2016 were Switzerland (with 100 points), France (94.7) and Japan (94.1).
The UPU summed up why these three made the podium: “All of them offer either high or very high quality of service across their postal products portfolio, as well as great global connectivity for their customers. They also benefit from strong demand for their diversified portfolio of services and are all relatively resilient to changes and transformations in the postal environment.
“Switzerland has consistently been the best performer in terms of reliability, relevance and resilience with its diversified offer of postal services. There is only one area in which it is outperformed: reach, or global postal connectedness. In that category, China comes first.
“France has joined the top 3 thanks to its strategic decision to become a multi-activity postal operator, which has boosted the resilience of its postal business model, a key asset in a fast-changing environment.
“Japan excels in the quality of service of its postal logistics and registers very strong demand for its wide range of services, particularly in the area of postal savings and insurance.”
In a statement issued today (19 May), Swiss Post said it is “continually improving its existing services and developing new products and services for the customers of tomorrow”.
