Royal Mail exceeds Quality of Service targets
Royal Mail’s Quality of Service report for the first quarter (Q1) of the financial year 2017-2018 has shown that the UK postal operator exceeded its regulatory First Class mail target of 93%, delivering 93.3% of this mail by the next working day. The company also passed its Second Class mail target of 98.5%, delivering 98.7% of this mail within three working days.
Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail operates under some of the most demanding Quality of Service standards in the whole of Europe, so it is only right to pay tribute to the hardworking postmen and women who make this happen six days a week at more than 30 million addresses across the UK. We remain the only UK delivery company to publish our Quality of Service performance and we are proud to do so.
“We continue to focus on improving and maintaining these high standards of service for our customers.”
Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company. The latest independent report on performance for the first quarter of the year was published today on Royal Mail’s website at: http://www.royalmailgroup.com/customers/quality-service/quality-service-reports