Walmart launches Mobile Express Returns
US retailer Walmart had announced that it is simplified its return process with the launch of its new Mobile Express Returns service. Essentially, the service means that customers can use the Walmart app to initiate the returns process; and then they complete it by returning the unwanted item at Walmart store, where they will be fast tracked through the Mobile Express Lane at the customer service desk. They scan the QR code displayed on the card reader with the Walmart app, and then hand the item to Walmart staff.
Refunds will be credited to customers’ payment account “as soon as the next day” which means, says Walmart, that they “will no longer have to send off their product and wait days for an online return to be credited”.
The new Mobile Express Returns serve will be available starting in early November for items sold and shipped by Walmart.com. It will be available for store purchases in early 2018. Walmart added that is “also working to create a similar streamlined returns process for items sold by third-party sellers on Walmart.com”.
“We know that returning an item and waiting for a refund, especially for a product purchased online, isn’t always seamless, so we’ve completely transformed the process for our customers – whether they are shopping in stores or at Walmart.com,” said Daniel Eckert, senior vice president, Walmart Services and Digital Acceleration, Walmart U.S. “By leveraging our physical stores and the Walmart app, we’re changing the returns game in ways that only Walmart can do.”
