Ofcom report: Parcel revenues and volumes are up, but price competition is increasing
Ofcom’s latest annual monitoring update shows that the UK parcels market is continuing to grow, but average revenues per unit are declining as the competition between carriers has driven prices down.
According to the Ofcom report: “In 2015-16, average unit revenue for a domestic parcel was £3.39. The average unit revenue for a domestic parcel of £3.21 in 2016-17 therefore represents a 5% decrease in last year’s figure. This is the second consecutive year of decline in average unit revenue and may reflect, at least in part, growing price competition among parcel operators.
“The average unit revenue for an international outbound parcel decreased in 2016-17 by 1% from £11.77 in 2015-16 to £11.62 in 2016-17.”
The increasing competition among carriers was a feature that was also highlighted in Triangle Management Services’ 2017 ‘UK Domestic Express Parcels Distribution Survey’.
Commenting on the new Ofcom report, Saeed Mumtaz, Director of Research and Consultancy at Triangle Management Services, said: “The Ofcom work shows how our survey benchmarks price changes in the market and confirms the trends we saw earlier in the year.”
“The UK remains ultra competitive when it comes to price, with average domestic and outbound unit prices continuing to fall. With the market growth potentially slowing, Brexit coming into focus and integrators indicating international price rises, it will be interesting to see how the parcel market continues to develop. We have to ask if the industry will continue to drive efficiencies, provide service enhancements or look for new niche services? Or will we see new partnerships and/or further consolidation?”
Ofcom also noted that the speed at which consumers expect their parcels to arrive is rising, reflecting slight growth in the proportion of parcels delivered next day, which make up the majority of volumes and revenues in the UK’s parcel market. More than half of UK adults (55%) said they had used a next day delivery service in February 2017.
Turning to the letters market, Ofcom noted that in 2016-17 total addressed letters volumes fell by 5%, to 11.7 billion items. This was an increase in the rate of decline in recent years of roughly 4% per annum. Total addressed letters revenue stood at £4.2 billion in 2016-17, a decrease of 5% in real terms on the previous year.
On the plus side. Royal Mail’s quality of service (QoS) performance in 2016-17 improved compared to the prior year. Its performance was the same as, or better than, 2015-16 against seven of the eight QoS measures.