2018 In Review (Part 1)

2018 In Review (Part 1)

Dean Maciuba and Marek Różycki from Last Mile Experts join me to review some of the major trends in 2018. We cover:

  • Grocery delivery in the USA, in particular Walmart (2:25)
  • Supermarkets integrating with technology and delivery companies (3:45)
  • Walmart’s locker technology in its supermarkets (4:35)
  • Amazon making waves in grocery delivery (5:00)
  • Grocery delivery in the UK (7:00)
  • At-home or out-of-home delivery? What about the risks of food spoilage? (7:25)
  • Problems with individual at-home parcel lockers (11:00)
  • Threats to cross-border e-commerce (12:00)
  • Impact of Brexit on cross-border e-commerce (15:15)
  • Growth in importance of international shipping (16:30)
  • Chinese merchants and shippers not offering a good customer experience (17:15)
  • Amazon offering free delivery (18:05)
  • How eBay could change the last mile at scale (20:15)
  • Environment and sustainability (21:30)
  • How local culture affects adoption of green delivery options (21:35)
  • Traffic congestion and reducing the number of delivery vehicles on the road (24:00)
  • A huge rant from me about city logistics, congestion, and a lack of town planning (26:40)
  • How first-time delivery helps reduce emissions (29:45)

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com

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Around the globe, the rise of digital and mobile is disrupting the very nature of the postal industry. Today’s postal challenges – dramatic decline of letter mail, remarkable growth in parcel volume and competition, skyrocketing expectations around speed and customer experience – are intensified by […]

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


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