Condominiums Embrace Smart Technology to Bring Added Convenience and Security

Condominiums Embrace Smart Technology to Bring Added Convenience and Security

December 14, 2018 (Singapore) – Hot on the heels of the Info-communications Media Development Authority’s (IMDA) Locker Alliance pilot, one-year-old startup Parcel Santa has emerged as a new key player in last-mile delivery, bridging the logistics industry to the technology-driven developments in eCommerce via its smart locker services.

Through strategic partnerships with Singapore Press Holdings, DHL Express, FedEx, UPS, SingPost, WMG Delivery, Kerry Express, and most recently with Ninja Van, the 20-employee-strong startup aims to provide the most convenient, intuitive and safe parcel delivery option for residents in some 80,000 condominium households. To date, it is the sole smart locker operator that serves residents within private condominium estates. At 250 locations, it also stands as the largest smart locker network in the city.

For the first time, online shoppers are fully empowered in the last mile delivery of their eCommerce purchases; being able to collect parcels on demand in the comfort of their own home. Utilizing IoT technology, consumers know exactly when and where their parcels have been delivered, on top of having the luxury of choosing when to collect their parcels. A regular user of the Parcel Santa locker service, Ms Karen Kwan said, “(I) appreciate the hassle free process of collecting my parcels at my convenience from the locker which is located within my housing premises. I no longer need to contact the courier company for rescheduling of ‘missed parcels’.”

Mr Pierre de Bellescize, CEO of Lazada eLogistics Singapore said, “We are constantly seeking new, innovative ways to enhance the online shopping experience. Parcel Lockers not only give customers more delivery options, they offer convenience which is important for the customer journey in eCommerce. As eCommerce continues to boom, so is the necessity for Smart Nation initiatives to be successful and we are pleased to partner with Parcel Santa to drive this.”.

“Parcel lockers enable us to optimise efficiencies in our deliveries by decreasing the number of failed or missed attempts, meaning shoppers enjoy a more reliable and hassle-free alternative to doorstep deliveries,” said Mr Ray Chou, Country Head of Ninja Van Singapore. “As a fellow tech-enabled logistics company, Ninja Van sees great value in leveraging technology to improve the delivery experience for both our shippers and shoppers alike.”

In view of the recent increased scrutiny over security and residents’ safety, Parcel Lockers also represent an additional line of defence. By streamlining courier traffic, security guards find it easier to monitor any unusual movement by other visitors and contractors within the condominium. The in-built security cameras on each Parcel Locker additionally tracks and deters any parcel theft or foul play. Parcel Santa is offering free service and installation for all condominiums who sign up before December 31st 2018*. For more information, please visit

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