A Conservative view on UK Post Offices

The Conservative Party’s Quality of Life taskforce report, chaired by John Gummer and Zac Goldsmith, was released today. It has some interesting views on the future post offices:

“Shop, post office, church, pub, and primary school – these are some of the indicators of a vibrant rural community, but few villages possess all five. However, they remain vital for the minority of the population – e.g. young people, mothers in one-car families, the elderly – who do not have access to a car. Conservatives should aim to minimize the closure of these services and stimulate innovative ways of providing alternatives for villages that do not have them.

Sub post offices play an important role in village life and could become again a vibrant centre for rural services. In the age of the internet, they already perform a useful role in mail order fulfillment. Their demise is partly because of the failure of Government to design modern benefit delivery packages that would make use of their services and partly the legacy of Post Office history where labyrinthine systems, a lack of interest in the network, and a failure to keep up with modern retailing was bred by a belief that the system had a God-given right to survive.

There are clear indications that the Post Office has changed significantly and would be capable, given the chance, of running a sensibly sized rural network providing a wide range of services in communities that would otherwise be without. Instead of complaining when supermarkets do not want to continue to house a post office, we should be redesigning the sub-post office so that it becomes a much sought after adjunct to a business as well as a business in its own right.

To that end we should initiate an independent enquiry chaired by a successful retailer and with full access to Government Ministers and Departments, to recommend innovative structures and technologies to make the Post Office rural network modern and indispensable. It should also be charged with advising Government on the redesign of its services so that they could be provided better through the agency of the local post office.

In the meantime, Conservatives should pledge to keep the GBP 150m a year subsidy for rural sub post offices in order to maintain the network while exploring radical solutions for service delivery in rural areas, which might include their being the agent for suitable local authority services, the centre for parish council transport-sharing schemes, and the provider of an emissions-saving means of taking services to rural customers.”