UPS chatbot now available via the Google Assistant

UPS has launched its chatbot on the Google Assistant, which will give its customers another way to retrieve information on package deliveries and other UPS services via the Assistant on Android phones, iPhones and smart speakers like Google Home.

UPS introduced the chatbot in 2016 through Facebook Messenger, Skype and Amazon Alexa.

Last year, UPS integrated the chatbot with UPS My Choice service, allowing customers to obtain detailed information about their incoming packages and recent deliveries without providing a tracking number.