Author: Archive

IMRG Annual Report 2005

Posted by | Dec 1, 2005 | |

C O N T E N T S
1 EXECUTIVE SUMMARY
2 A DECADE OF GROWTH
3 THE IMRG INDEX
3.1 Electricals Index
3.2 Clothing, Footwear & Accessories Index
3.3 Beer, Wine & Spirits Index
4 THROUGH THE ROOF: E-CHRISTMAS 2004
5 2004 E-RETAIL MILESTONES
6 2005: POWERING AHEAD
7 THE INTERNATIONAL MARKETPLACE
7.1 United Kingdom
7.2 Europe
7.3 North America
8 TOP E-RETAIL OPERATIONS AND WHY THEY THRIVE
8.1 Key sector data from Kelkoo
9 RETAIL TRAFFIC DATA – 2004
10 THE HIGH STREET’S CHALLENGE
10.1 Online Trends Point To Declining Trust In Brands
11 INVESTMENT IN E-RETAIL
11.1 Drawing The Virtuous Circle
11.2 Investing In Fashion
11.3 E-retail investment survey
11.4 The big picture
11.5 Online delivery: a major opportunity for retailers and transporters
12 THE E-RETAIL TIMELINE
13 DIGITAL DOWNLOADS
14 ONLINE SECURITY
14.1 The True Cost Of Online Fraud
14.2 Fraud Prevention: What Every Merchant Should Know About Internet Fraud
15 ISIS: RAISING STANDARDS
16 ABOUT IMRG
16.1 The IMRG e-Retail Sales Index
16.2 The IMRG Senate
17 E-RETAIL INDUSTRY PRIORITIES 2005
18 IMRG SENATE & MEMBERS
19 CONTACT DETAILS

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TNT bags Woollies mailroom contract

Posted by | Nov 30, 2005 | |

A leading British retailer, renowned for offering high street shoppers great value for money, has struck a first class deal of its own – appointing TNT Managed Services to run the mailroom operations at two of its sites in the South East. TNT Managed Services has secured a prestigious contract with Woolworths to operate the mailrooms at the retail giant’s London Head Office in Marylebone, and at its Swindon distribution centre. The contract has seen the company’s mailroom team take responsibility for the timely delivery of some 300,000 packages and items of mail to Woolworths employees at the two sites every year.

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DHL opens NZD10m distribution centre in New Zealand

Posted by | Nov 30, 2005 | |

DHL Danzas Air & Ocean has underpinned its commitment to New Zealand by opening a NZD10 million distribution hub near Auckland airport. The distribution centre, which is about the size of two rugby fields, is one of a number of new facilities in the upper North Island. The DHL distribution centre was developed in response to increasing demand for the company’s logistics services, DHL Danzas Air & Ocean New Zealand managing director Brian Broom said.

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Portugal CTT buys 51 pct in EAD

Posted by | Nov 29, 2005 | |

Portugal’s post operator CTT-Correios de Portugal bought a 51 pct stake in local archive management company EAD – Empresa de Arquivo de Documentacao, Portuguese daily Jornal de Negocios reported on November 29, 2005. The sum of the operation was not disclosed. EAD’s founder and board of directors chairman Paulo Veiga remained the holder of the remaining 49 pct.

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Madrid looks to reform state postal contracts

Posted by | Nov 29, 2005 | |

The Spanish government is looking to shake up the national postal market and reduce the dominance of Correos y Telegrafos, the public operator. Correos controls 93 per cent of what is ostensibly a deregulated market and has exclusive contracts to provide postal services to the state, its single biggest client, which accounts for 20.5 per cent of Correos’ annual turnover of more than 1.7bn euros. These contracts should actually be put out to tender on a cost and merit basis, the government has decided.

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UK Royal Mail price controls delayed

Posted by | Nov 29, 2005 | |

Postcomm, which had been due to publish the price controls for 2006-10 this month, rejected suggestions the delay until next week was due to rows with Royal Mail and the government. It said its work had been put back by the amount of material submitted during its consultation on the price control proposals.

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Post and energy watchdogs`feeble’ in protecting consumers

Posted by | Nov 29, 2005 | |

Post and energy watchdogs were blasted by MPs today for performing “feebly” in protecting consumers despite spiralling costs to the taxpayer. The Public Accounts Committee said despite being set up five years ago, Energywatch and Postwatch had failed to stem the tide of complaints about services. It said the bodies should quit expensive London headquarters as part of a cost-cutting drive and make far more efforts to ensure the public were aware of the help available. Designed as consumer champions, they have handled more than 300,000 complaints about issues such as lost mail, post office closures, wrong energy bills and aggressive sales tactics and won compensation for some users. But today’s report said the watchdogs’ overall record had been “unimpressive” with complaints about post services rising every year and those about energy not being reduced. Less than three quarters of consumers were satisfied with the service they got from Postwatch.

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Deutsche Post experiences problems with integration of US activities of DHL

Posted by | Nov 29, 2005 | |

Deutsche Post has experienced problems with the integration of the US activities of DHL, its express and logistics subsidiary, after reducing the number of hubs it uses for its air freight operations in the US from two to one. This led to a delay in some deliveries, as a result of which the company lost customers and registered a drop in turnover in September and October. The company says that the drop in turnover totalled USD280m, which corresponds to 5 to 6 per cent of its overall turnover in the US. DHL says that it has since compensated for this setback, although it took until mid-October to return to the same level of service as before the integration of these activities.

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