Author: Archive

Royal Mail and Vialuna launch dialogue mail

Posted by | Oct 10, 2008 | |

Royal Mail, in partnership with dialog marketing company Vialuna, has launched Dialogue Mail, a customer relationship management solution combining traditional direct mail with digital media.

Royal Mail said that it now offers an integrated solution that will enable brands to have more in-depth and engaging conversations with prospects or existing customers. Dialogue Mail capitalizes on the power of direct mail to drive customers online.

Dialogue Mail is the latest concept in a series of direct mail solutions from Royal Mail designed to help businesses win customers, build loyalty and enhance their brand through the post. The CRM-focused proposition complements Personalized Integrated Media and Sensory Mail, both launched in 2007, to make direct communications more engaging.

Read More

DHL boosts South Asia trade with enhanced express services

Posted by | Oct 9, 2008 | |

DHL has enhanced its services within the South Asia/SAARC region with new air and ground express products designed to support trade between the neighbouring countries.

The new products are the expansion of the Blue Dart ‘Road Express’ service to Bangladesh and the introduction of the premium guaranteed money-back service ‘Express 10:30’ in Pakistan, Sri Lanka and Bangladesh. The South Asian Association for Regional Cooperation (SAARC) covers India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan and the Maldives.

During the last few years, DHL Express has made substantial investments of over USD 300 million towards the development and upgrading of its network infrastructure in India, including five gateways in Mumbai, Bangalore, Delhi, Chennai and Kolkata and over 150 retail outlets. In addition, a state-of-the-art Quality Control Centre and large shipment-processing areas aim at providing seamless express and logistics service solutions to Indian exporters.

Read More

DHL Express and Trelleborg Sealing Solutions sign global distribution contract (Germany)

Posted by | Oct 9, 2008 | |

DHL Express and Trelleborg Sealing Solutions entered a 3-year multi-million EUR agreement. The contract is yet another extension of a successful partnership covering the last 6 years.
Trelleborg Sealing Solutions is a leading global supplier of precision seals for safety critical applications in the industrial, automotive and aerospace markets. The company offers a unique range of sealing products using proprietary materials, innovative manufacturing methods and patented products.
As a leading automotive supplier to tier-1 and tier-2 manufacturers their input begins in design, from the initial stages of vehicle development through to final build and aftermarket support.
DHL Express mainly serves Trelleborg Sealing Solutions with its Time Definite and EUROPLUS Day Definite road based products. Time Definite is a customized door-to-door export, import or domestic delivery of documents and parcels by 4 different precise time options on the next possible business day.

Read More

62pct of Europeans will change provider if met with bad customer service

Posted by | Oct 9, 2008 | |

A study commissioned by DHL Express has revealed that the average European consumer spends more than two hours and 33 minutes per week dealing with customer services.
The independent online survey of 6,435 adults in France, Germany, Italy, Poland, Sweden and the United Kingdom, has revealed some consistent expectations amongst European respondents about customer service:
• Lengthy waiting times (86 pct) is cited as top frustration for Europeans dealing with customer service, yet 71 percent of Europeans had to wait up to a week for their problem to be resolved
• 62 percent said they would seek an alternative supplier of the product or service if they received bad customer service, and 66 per cent disliked automated answering services
• Interestingly, more European men say they prefer to deal with customer service operators face-to-face than women (34pct vs. 32 pct). When asked about their preferred method of communication, Britain and France are in agreement, opting to speak to a representative face-to-face (43pct), compared to the rest of Europe who prefer speaking to a representative on the telephone (40pct).
• When asked which industry provides the best customer service, opinions were mixed with banks, retail and hotels all ranking well, amongst others such as telecommunications, utility, restaurants, insurance, healthcare, express delivery and online industries. For instance, banks are rated as the best customer service provider, according to 22 percent of total respondents from Poland, France and Sweden, whereas the Italians and Germans consider retail companies to offer the best service (19pct). A quarter of Britons (24pct) have chosen the hotel industry, while 14 percent of respondents from France infer that hotels, restaurants, and banks provide equally good customer service.

Read More

WH Smith to include DHL as well as Post Offices (UK)

Posted by | Oct 9, 2008 | |

WH Smith, which has already taken on the role of many Crown post offices across the UK is to expand the service with the inclusion of DHL postal points aimed primarily at Ebay users. The first postal point was introduced on Wednesday (8th September), allowing customers to purchase pre-packaged boxes.

According to the Press Association, WH Smith has seen a strong performance at its motorway, airport and station stores with a 15 pct hike in underlying full-year profits.

The group said it expected a “competitive Christmas trading season”, but hoped to buoy business with the roll-out of six more standalone book stores before the end of the year at airports, taking its total to 15.

Read More

DHL boosts Asia Air Network with increased dedicated flights

Posted by | Oct 9, 2008 | |

DHL announced that it has increased the frequency of its dedicated Air Hong Kong flights from Hong Kong to Nagoya, Taipei, Seoul and Singapore. Flights to these cities have been increased to six times per week, up from the current five times a week, representing a 20 per cent increase in capacity for each of these four cities.

From October 27, Air Hong Kong, a 60/40 joint venture between Cathay Pacific and DHL, will now operate four additional A300-600 flights on Day 6 on these routes. This represents an increased dedicated capacity of 45 tons per week on each of the four routes to serve the needs of growing intra-Asia trade.

The increased dedicated capacity on the Asia Air Network comes on the back of DHL’s recent announcement of the expansion of its Central Asia Hub (CAH) at Hong Kong International Airport five years ahead of schedule. With a total investment of USD 210 million, the CAH facility is the first large-scale automated Express hub in Asia Pacific with a throughput of 75,000 pieces per hour (pph) of flyers and conveyable shipments, significantly bolstering DHL’s operational capability in Asia.

With over 40 per cent market share and USD 2.2 billion invested in the region, DHL’s investment in the CAH and enhancement of its Asia Air Network provides the core backbone to further enhance service excellence to extend its market-leading position in Asia Pacific.

Read More

US Postal Service in review

Posted by | Oct 9, 2008 | |

The US Postal Service (USPS) issued an RFP on October 2 for a contractor to provide strategic messaging services to the media, the general public, and postal employees. The deadline for proposals is November 5.

One important aspect will be crisis communications, noted USPS senior PR specialist Joanne Veto.

“The solicitation would be in keeping with that: To have an agency standing by or on call in case of an emergency to assist where needed or [provide] expertise beyond what we have internally,” Veto said, via e-mail.

For crisis communications, work might include training spokespeople; identifying experts and credible third parties to support USPS messaging; and facilitating interaction with the Department of Homeland Security and other government agencies.

More generally, work by the selected firm could include tasks like providing advice on communicating corporate policy and positions, as well as assisting with business, employee, and community, and media relations.

In addition, the firm might assist the USPS in its efforts to expand its licensing program, which aims to boost employee awareness and overall “excitement and momentum” for the program, according to the “statement of work” issued in connection with the RFP.

Read More

TNT to open 8 new branches in China by year-end

Posted by | Oct 9, 2008 | |

TNT has announced that it will add eight new branch companies in China by the end of this year.

The move will bring the total number of TNT International Express branches in China to 34. The eight new branches are mainly located in the Pearl River Delta area and the Yangtze River Delta area, two of the most dynamic economic zones in China.

According to Michael Drake, managing director of TNT Greater China, the new branch openings in the south region of China will further support the operation expansion of the TNT Asia Road Network in that area.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

How ready do you feel for the de minimis changes coming in July?

Thank you for voting
You have already voted on this poll!
Please select an option!




View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest