Tag: Business Services

Royal Mail Group shakes up research structure (UK)

Royal Mail Group is dissolving its centralised research and insight function in favour of dedicated teams for each of its main brands: Royal Mail, Post Office and Parcelforce.

Crispin Beale, who led the Centre for Customer Insight & Competitor Intelligence as Director of Insight, Intelligence and Analysis, is to leave the company at the end of the month.

Sinead Jefferies will lead Royal Mail’s business intelligence team, with responsibility for research, insight, competitor and marketing intelligence.

A decision is still to be made on who will head up the Post Office research team, Beale said.

Dick Stead, Sales and Marketing Director for Parcelforce, will oversee research for that brand.

The restructure is not expected to lead to the scrapping of the 32-agency insight and analysis roster, which was appointed earlier this year to stand for a four-year period.

Beale said: “Different parts of the organisation have different research needs which need different skill sets, but all of those skill sets exist within the roster. I would envisage that the group will carry on working with that roster and won’t be needing to change it.”

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Altus repositioning project for TNT Post (UK)

Altus, the postal estate management company, has announced the completion of a major project on behalf of TNT Post’s regional division in Scotland.

Glasgow-based Altus conducted an independent analysis of the Scottish postal market in order to help shape TNT Post’s business structure for the region and enable them to drive higher mail volumes for the company’s Coatbridge-based division.

Charles Neilson, Group Commercial Director of TNT Post, said: “Our Scottish operation has grown significantly in the past year and, as with all businesses, you need to make sure you’re all moving in the same direction.

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"It's a win-win-win solution!"- Interview with Frank Appel and John Allan

A unique and powerful banking partnership is developing in Germany: Deutsche Bank is taking a major share in Postbank and the companies have signed a far-reaching cooperation agreement. This transaction marks a major step forward in the German banking consolidation, strengthening Germany as a financial center, while guaranteeing job security and continuity. Deutsche Bank’s stake of just below 30 percent gives Postbank a basis for further dynamic growth – and Deutsche Post can keep concentrating on its core business.

DPWN News spoke to Chief Executive Officer Frank Appel and Chief Financial Officer John Allan about the transaction, which significantly changes the German banking landscape.

Mr. Appel, why is Deutsche Post selling 29.75% percent of Postbank’s shares to Deutsche Bank?

Appel: In the past 10 years Postbank has developed very successfully with Deutsche Post as majority owner. Today it’s the leading German retail bank with 14.5 million loyal customers, a position that we are very proud of. Deutsche Post has benefited from this partnership as well as it allowed us to fully leverage the strength of the Group’s branch network.

In order to secure the same kind of growth for both Postbank and Deutsche Post in the future, we took a thorough look at a variety of options during the past months. We are convinced that the agreement with Deutsche Bank is the very best solution for all stakeholders – for Postbank, because they gain a strong new shareholder with an excellent reputation, which stands for continuity and growth; for Deutsche Bank, because of Postbank’s key position in the German retail market; and for Deutsche Post, because we can concentrate mid-term on our core competencies in logistics, express and mail.

Most people had expected Postbank to be sold completely – what made you decide for the two-step model?

Appel: We are very excited that we have found a win-win-win solution with such a growth-oriented structure: Postbank gets a strong new shareholder, and the following steps can be completed smoothly. No one will have to chase any integrations targets and there will be no changes to Postbank’s winning formula. Employees and customers alike won’t feel a difference, except for a wider product range and better service. Deutsche Post now has a clear path to a mid-term exit.

This deal creates additional value for investors, just as we pledged in our Roadmap to Value capital markets program: The proceeds will be a central component for our considerations of returning it to our shareholders and on top we can generate more value out of our logistics and express businesses in the long term.

First Dresdner and Commerzbank – now Deutsche Bank and Postbank: does that herald branch attrition and mass redundancies?

Appel: Absolutely not. What we achieved here is an agreement purely driven by growth – cost cutting is not an issue and shareholders benefit from a strong valuation. Continuity in management and brands goes along with job security for Postbank’s employees. On top of that, both partners envisage substantial revenue growth from future cooperation. These benefits will be there without costly rebranding or transition efforts. With our innovative model we will show that it is possible to consolidate in a different way: without job losses or the mass closure of branches. We are convinced that this partnership will create a new heavyweight in the European banking market and strengthen Germany as a financial center.

What are the advantages for Deutsche Post and Postbank from this sale?

Appel: For Postbank, the new structure means first and foremost planning security. With their unique retail platform, they can now focus fully on exploiting the growth opportunities in a market that is currently undergoing a profound transformation. It is especially positive that branches, jobs and the brand will remain untouched. Also, management and corporate governance will continue unchanged.

For

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J&E Shepherd Retains Royal Mail Estate Management

Following a tender, Chartered Surveyors J&E Shepherd has retained the contract as Estates Management Consultants for Royal Mail’s Scottish portfolio of more than 300 properties.

Having acted as Estates Management Consultants to Royal Mail’s Scottish portfolio for the last four years, Shepherd’s contract retention means that it will continue to manage the postal group’s estate for the next two years, with an option for a further two years beyond that.

That comprehensive estate management service encompasses all Royal Mail delivery offices, mail centres, post office branches and other sundry operational and investment properties in Scotland and involves undertaking rent reviews, lease renewals and ongoing asset management. Outwith the estate management contract, J&E Shepherd has also advised Royal Mail on various key property acquisitions and disposals throughout Scotland.

In each of the past three years, Royal Mail has presented J&E Shepherd with a coveted Silver Award in recognition of the first class supplier service it has provided to them.

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FedEx taps Enigma for aircraft maintenance

Enigma Inc. announced that FedEx has selected the Enigma 3C(R) Platform to streamline maintenance and service operations for its entire fleet of aircraft. The Enigma solution is being deployed out of FedEx’s headquarters in Memphis, Tennessee, and will serve over 7,000 internal end-users and thousands of third party maintainers worldwide.
FedEx uses the Enigma solution to increase the efficiency and consistency of aircraft maintenance, repair and overhaul (MRO) shops and line maintenance technicians. The first phase of the project is in use, providing custom job card generation and distribution for scheduled and unscheduled maintenance. In the second phase, Enigma will help manage OEM maintenance revisions and publish service information for the entire FedEx fleet. With Enigma’s services oriented architecture (SOA), FedEx can integrate maintenance information with other systems such as inventory, scheduling, configuration management, onboard diagnostics and editing systems. FedEx also plans to use Enigma technology in various other applications.

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