Tag: IMRG

HDNL awarded second OnLine Green Award by IMRG

Posted by | Aug 21, 2008 | |

Home Delivery Network Limited (HDNL) has picked-up its second Large Supplier of the Year award in IMRG’s Online Green Awards. Following its success in 2007, the UK’s largest dedicated home delivery and collection service has continued to build upon its achievements in reducing its carbon footprint and increasing efforts to deliver 300,000 parcels to every postcode, every day in the most environmentally friendly way possible.

Company focus this year was to be greener at the grass root level of the business, with an emphasis on cultural change throughout their structure. This grass roots approach engages all 6,500 members of staff across 72 locations and has proved extremely successful, allowing the company to reduce its utilities carbon usage by 490 tonnes for the 07/08 financial period, with other savings being made across the company.

The change has included small scale initiatives such as staff reducing energy expenditure by turning off lights, closing down computers and machinery when not in use. The introduction of more hand held terminals, allowing signatures to be recorded electronically and increasing online parcel tracking has reduced paper waste.

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Gap between domestic and cross-border e-commerce grows wider, says EU report

Posted by | Jun 20, 2008 | |

EU Consumer Commissioner Meglena Kuneva today announced the results of a new EU wide survey on e-commerce and cross border trade. The figures show that even though e-commerce is taking off at national level, cross-border e-commerce is failing to keep pace. From 2006 to 2008, the share of all EU consumers that have bought at least one item over the internet has increased significantly (from 27pct to 33 pct) whilst cross border e-commerce is stable (6pct to 7pct). The pattern is similar for those with internet access at home – 56pct of consumers with internet at home have made a purchase (in any country including their own) by e-commerce compared to 50pct in 2006, while only 13pct (of those with internet access at home) made a cross-border e-commerce purchase compared to 12pct in 2006.
“These figures underline how much work we still have to do to boost confidence in the online internal market” said European Consumer Affairs Commissioner Meglena Kuneva. “Consumers and retailers are beginning to embrace e-commerce at national level but internal market barriers still persist online. The potential of the online internal market to deliver greater choice and lower price to consumers and new markets for retailers is considerable. We need to redouble our efforts to tackle the remaining borders.”
Amongst retailers, the cross-border potential of e-commerce seems not to have been fulfilled: 51pct of EU27 retailers sell via the internet, but only 17 pct of e-commerce revenue of those who sell cross-border stems from cross-border sales – as compared to 16pct in 2006. There appears to be a lack of confidence in cross-border shopping on both sides of the market, although consumer confidence appears to be growing: while 37pct of consumers said they would be more confident making online purchases from sellers/providers located in their own country, 57pct said they are equally or even more confident making purchases online from sellers in another EU country. This figure is up by 8pct compared to the 2006 survey.
The report published today was compiled from two Eurobarometer surveys on Businesses and Consumer attitudes to cross border trade. Data gathering was carried out in February – March 2008 amongst more than 26.000 consumers and 7.200 businesses in the 27 EU-countries and Norway.

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Valuing Home Delivery (UK)

Posted by | Apr 8, 2008 | |

Home delivery needs major improvement that can only be achieved through collective effort by all stakeholders: CONSUMERS, RETAILERS and CARRIERS. This report sets out the cost-benefit of home delivery to these three key stakeholder groups.
CONTENTS (33 pages -May 2006)
1. Introduction
2. Executive Summary
3. How Can Home Shopping Delivery Be Improved?
4. The IDIS Trust Scheme – http://www.imrg.org/IDIS
5. Background & Research
6. Definitions
7. Consumer Costs of e-Retail Delivery Failure
8. Merchant Costs of e-Retail Delivery Failure
9. Carrier Costs of e-Retail Delivery Failure
10. Merchant Cost Benefit Model (in development)
Appendix A: Summary of IMRG Merchant Survey Data (2005)
Appendix B: IMRG Merchant Survey
Appendix C: Summary of cost values and assumptions
Appendix D: Supporting Research
Appendix E: Snow Valley report for IMRG: e-Retail Delivery in the UK (extract of findings)

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