Tag: Mexico

DHL plans to invest USD50 mln (39.2 mln euro) for the period from 2005 to 2007 to expand in Mexico, DHL official Martin Alvarez said on February 8, 2005. DHL plans to increase its fleet to 1,200 vehicles, to increase the number of its branches from the current 900, and to to carry out a technology upgrade. The company also plans to improve its customer relationship management (CRM) through the expansion of its CRM centre in Mexico’s capital, which is the company’s third most important on a global level, after the two located in the USA. DHL’s sales in Mexico grew between 15 pct and 20 pct year-on-year in 2004 and are expected to register a similar increase in 2005, Alvarez added.

DHL announced Wednesday that it will invest a total of USD150 million in Mexico to increase the size of its fleet, remodel its operating and express centers, improve communications schemes, customer relations and publicity. The company is still the number one delivery firm in Mexico despite the fierce competition in the market. It has a quarter of the local market. Leticia Navarro, director general of DHL in Mexico, said that the firm has managed to expand its network to 228 countries, which means that it now serves 650,000 destinations and has 71,000 workers around the globe. In Mexico alone, DHL has 25,000 employees working in 140 express centers.